The car was not cleaned or serviced. No water fluid in windscreen washer bottle

Feels great.

All the staff at each stage were very friendly and efficient, and the instructions given were very clear.

Terrible experience. The rental company didn't have any cars available, yet they still let people book online! Reserved a car but couldn't pick it up, and they didn't refund the money.

HERTZ's service is not great. They tried to upsell other services at pickup, which wasted time, and the prices are high. At drop-off, they wanted to charge $175 for cleaning because there was some sand in the car. Although they didn't charge in the end after some argument, it was an unpleasant experience.

Like: When dropping car off it was noted we had a lot of luggage so the mileage checker had Mario, his co-worker, take us directly to the airport in our rented car and he handled unloading our bags, vs trucking bags over to their airport shuttle bus. Excellent service and greatly appreciated by us! Thank you Hertz!
Dislike: Getting out of the rental facility to drive to Cleveland area seemed so out of the way, but it could have been our GPS taking us out of our way. Next time will ask them how to get to Cleveland.