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Search for FOX RENT A CAR Car Rentals in Phoenix

Way too long of a wait

Reviewed: Tue, Jan 29, 2019
About FOX RENT A CAR: 8.7 /10
The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.
About QEEQ: 10.0 /10
Dodge Charger image
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Full Size | Dodge Charger or similar

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

k.brown

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Medium SUV | Chevrolet Equinox or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Sat, Feb 20, 2021
“No amount of savings is worth two hours of indoor late night waiting.”
About FOX RENT A CAR: 8.0 /10
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Simi

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Full Size Van | Dodge Grand Caravan or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Wed, Jul 10, 2019
“Good website bad service at rental car counter”
About FOX RENT A CAR: 8.3 /10
Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem
About QEEQ: 10.0 /10
Great website will definitely use again

Ingo Scholz

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Special SUV | Jeep Wrangler or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Wed, May 29, 2019
“You get what you pay for and this is not much with Fox Rent a Car!”
About FOX RENT A CAR: 6.3 /10
There was nothing wrong with the car, however the experience wasn't a great one. There was only 1 (one) agent to check us in and it took us over one hour before we finally received our car. This is not the first time that this happened to me and I do not see any improvement on their end. It is a cheap car rental and the service shows that.
About QEEQ: 10.0 /10

L.Montoya

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Full Size | Toyota Camry or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Fri, Mar 8, 2019
“I will NEVER rent from you again.”
About FOX RENT A CAR: 5.7 /10
I waited for over an hour to get my rental. Then when I was up to the counter the attendant walked away go assist another coworker. Then proceed to advise me that it would another wait as my caf was NOT READY. If I wanted one of the ready vehicle it would be an upgrade. So instead of waiting for my Rent. As I was exhausted from traveling & couldn't mustard the angry to get my rental right then & there.

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Medium SUV | Jeep Grand Cherokee or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Thu, Feb 28, 2019
“NEVER AGAIN!”
About FOX RENT A CAR: 6.8 /10
We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.

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