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Search for Europcar Car Rentals in Geneve

A nasty gotcha

Reviewed: Wed, Jan 30, 2019
About Europcar: 6.0 /10
Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.
Renault Twingo 2 Doors image
Europcar
Geneva Airport（French Side）(GVA)
Geneve
France
Mini | Renault Twingo 2 Doors or similar

Relevant Reviews on Europcar GENEVA AIRPORT FRANCE

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Economy | Citroen C3 or similar
Europcar
Geneva Airport（French Side）(GVA)
Geneve
France
Reviewed: Sat, Feb 29, 2020
“Great value”
About Europcar: 9.0 /10
Great value
About QEEQ: 10.0 /10
Great

G.Black

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Economy | Citroen C3 or similar
Europcar
Geneva Airport（French Side）(GVA)
Geneve
France
Reviewed: Mon, Sep 23, 2019
“Great Experience; completely hassle free”
About Europcar: 9.7 /10
On arrival into Geneva airport, we had chosen to book the car from France side rather than Swiss. This was an easy walk through the airport and a quick check of your boarding pass from the flight. On arrival into the car hire collection desks, it was easy to find Euopcar with their distinct branding. despite it being late at night and we were one of the last flights coming in. The attend could not have been more pleasant and helpful. A real change from when we hired a car earlier in the year through a different provider! The gentleman on the desk made things really smooth and easy to collect the car. He provided us with local instructions, how best to drive to our overnight accommodation and the best way back out onto the motorway in the morning to start our drive to final holiday destination. Would highly recommend Europcar.
About QEEQ: 9.0 /10
post image

Michael

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Compact | Ford Focus or similar
Europcar
Geneva Airport（French Side）(GVA)
Geneve
France
Reviewed: Sat, Mar 30, 2019
“Awful information to return the car”
About Europcar: 6.3 /10
The returning of the car was awful. We were provided zero information about returning the car to the French side of Geneva airport which meant we nearly missed our flight home. It was only until we went to see the Europcar Swiss side team that we received a map to access the French side which was extremely complicated to say the least. Will never use europcar again
About QEEQ: 7.0 /10

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Economy | Citroen C3 or similar
Europcar
Geneva Airport（French Side）(GVA)
Geneve
France
Reviewed: Sun, Feb 24, 2019
“Had to pay 100 euros extra to upgrade as the car class I ordered was not available.”
About Europcar: 5.7 /10
Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!
About QEEQ: 8.0 /10

Y.Jurgens

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Compact | Ford Focus or similar
Europcar
Geneva Airport（French Side）(GVA)
Geneve
France
Reviewed: Sun, Jan 20, 2019
“Had I know the additional expense of winter tyres it would have been cheaper for me to get a coach t”
About Europcar: 7.0 /10
The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.
About QEEQ: 10.0 /10

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