Was told there were no cars available by pick-up shuttle and that I have to rent from someone else

s.sywyk

United States

Reviewed: Sun, Feb 3, 2019

About ACE: 8.0 /10

Was told there were no cars available by pick-up shuttle and that I have to rent from someone else. Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned. Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full. Otherwise everything went well ... the minivan was fine, and clean. Price was good. I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.

About QEEQ: 8.0 /10

ACE

Harry Reid International Airport(LAS)

Las Vegas

United States

Full Size Van | Dodge Grand Caravan or similar

1 days rental

Relevant Reviews on ACE Harry Reid International Airport

Canada driver

United States

1 days rental

Intermediate | Toyota Corolla or similar

ACE

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Tue, Aug 20, 2019

About ACE: 8.3 /10

The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!

About QEEQ: 10.0 /10

Great

H.Cornwell

United States

1 days rental

Compact | Ford Focus Cabrio or similar

ACE

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Mon, Apr 29, 2019

“Not what was expected”

About ACE: 8.3 /10

Amount due at pick up was not even close Amount was to be close to 180.00 Clerk did not want to see invoice number,instead he ended up charging me for another persons rental of 3 days instead of my 7.My rental went from 180.00 to near 400.Not the best experience i have have with car rental,nickle and dimed me to death.Most likely not rent wit company again.

D.Bartnik

United States

1 days rental

Economy | Chevrolet Spark or similar

ACE

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Mon, Feb 25, 2019

“2 shuttles required to get to the rental agency & back to airport.”

About ACE: 7.3 /10

The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.

About QEEQ: 8.0 /10

P.Willette

United States

1 days rental

Medium SUV | Hyundai Santa Fe or similar

ACE

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Mon, Feb 25, 2019

“Very good except for location.”

About ACE: 5.7 /10

Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.

About QEEQ: 8.0 /10