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Search for Discount Car & Truck Rentals Car Rentals in Lasalle

Discount ruined my car rental experience

Reviewed: Thu, Feb 14, 2019
About Discount Car & Truck Rentals: 6.0 /10
My experience with discount was awful. I booked and paid for the car for a one week rental to be ready at 2:30 p.m. I arrived at 4:30 p.m. to pick up the car and was told that there was a problem. The vehicle they were supposed to rent me had not yet been returned by the previous client and they weren't able to reach him on his phone. After humming and hawing they asked me if I would be able to go to a different location to pick up the vehicle. As i had a trip planned and wanted to get on the road sooner rather than later I told them I would do whatever needed to be done to get a car. With that they attempted to make arrangements with other branches but without any luck. I had hoped I could pay a premium to park my personal vehicle at their location for the duration of the rental but was told that was impossible because they have a 75 vehicle fleet and so they dont have space. That itself made me laugh given with such a large fleet they didnt have a car for me for a booking I had already paid for. I took advantage of their offer to follow me back to my house to park my car and shuttle me back to their branch. They assured me by the time I got back I would be all set. When I got back they had a HYUNDAI ELANTRA ready. I paid for a full size car !!!! When I told them it wasnt the class of vehicle I ordered he went back on his computer in what I thought was an attempt to resolve the situation. Instead he looked at me and said "your reservation was 230pm....its 430pm ...its not our fault we dont have a car...if you were here at 230pm there would have been no problem" I PREPAID FOR A RENTAL FOR A WEEK. as far as I'm concerned that car should be there and ready for me to pickup at anytime during the rental period that I so choose. Their proposed solution was for me to sit and wait for a vehicle to be returned. At this point I was getting rather frustrated and as the branch closing time quickly approached I feared I was going to end up leaving there
About QEEQ: 10.0 /10
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Discount Car & Truck Rentals in Canada

Belinda Alsop(p)

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Reviewed: Sat, Oct 20, 2018
About Discount Car & Truck Rentals: 6.0 /10
Few staff members, need to wait

YUL

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Intermediate | Chevrolet Cruze or similar
Reviewed: Mon, Aug 10, 2020
About Discount Car & Truck Rentals: 8.0 /10
Very helpful agent at both pick-up and drop-off. Thank you !
About QEEQ: 8.0 /10

Pavan Jagdheesh

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Oct 1, 2019
“One of the bests”
About Discount Car & Truck Rentals: 10.0 /10
They exceeded my expectations and were friendly. The vehicle was amazing and the drive was memorable.
About QEEQ: 10.0 /10
I really enjoyed a hassle free booking on this application.
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A.Gupta

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Medium SUV | Jeep Compass or similar
Reviewed: Sun, Aug 4, 2019
“I was promised a vehicle with basic insurance coverage but the discount rental forced me to but it”
About Discount Car & Truck Rentals: 2.0 /10
Pickup took more than 30 mins, first time the driver didn’t stop even after waiving hands... finally when I reached the rental agency, they forced me to buy insurance as they won’t honor the complimentary insurance and I have to buy the insurance from them even though I said I don’t need it as my credit card covers the Collision damage.. at the last moment I wasn’t saving enough by switching to another agency and was already running late for my trip...

A.Davoodi

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Mini Van | Dodge Grand Caravan or similar
Reviewed: Mon, Jul 23, 2018
“Good”
About Discount Car & Truck Rentals: 8.2 /10
Dislike: Due to our requirment I had booked a Van but when i wanted to pick up the car they said we don't have Van at the moment and we provide you a truck. Although Ford truck was enough good car but it was't match with what we asked for.

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