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Search for Discount Car & Truck Rentals Car Rentals in Lasalle

Discount ruined my car rental experience

Reviewed: Thu, Feb 14, 2019
About Discount Car & Truck Rentals: 6.0 /10
My experience with discount was awful. I booked and paid for the car for a one week rental to be ready at 2:30 p.m. I arrived at 4:30 p.m. to pick up the car and was told that there was a problem. The vehicle they were supposed to rent me had not yet been returned by the previous client and they weren't able to reach him on his phone. After humming and hawing they asked me if I would be able to go to a different location to pick up the vehicle. As i had a trip planned and wanted to get on the road sooner rather than later I told them I would do whatever needed to be done to get a car. With that they attempted to make arrangements with other branches but without any luck. I had hoped I could pay a premium to park my personal vehicle at their location for the duration of the rental but was told that was impossible because they have a 75 vehicle fleet and so they dont have space. That itself made me laugh given with such a large fleet they didnt have a car for me for a booking I had already paid for. I took advantage of their offer to follow me back to my house to park my car and shuttle me back to their branch. They assured me by the time I got back I would be all set. When I got back they had a HYUNDAI ELANTRA ready. I paid for a full size car !!!! When I told them it wasnt the class of vehicle I ordered he went back on his computer in what I thought was an attempt to resolve the situation. Instead he looked at me and said "your reservation was 230pm....its 430pm ...its not our fault we dont have a car...if you were here at 230pm there would have been no problem" I PREPAID FOR A RENTAL FOR A WEEK. as far as I'm concerned that car should be there and ready for me to pickup at anytime during the rental period that I so choose. Their proposed solution was for me to sit and wait for a vehicle to be returned. At this point I was getting rather frustrated and as the branch closing time quickly approached I feared I was going to end up leaving there
About QEEQ: 10.0 /10
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Discount Car & Truck Rentals in Canada

Phoebe Hicks

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Reviewed: Mon, Apr 22, 2019
About Discount Car & Truck Rentals: 2.0 /10

D.Johansen

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Full Size | Toyota Camry or similar
Reviewed: Thu, Jan 23, 2020
“Good rental however offsite location not suitable for late flights”
About Discount Car & Truck Rentals: 7.0 /10
The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.
About QEEQ: 10.0 /10

D.Desai

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Intermediate | Chevrolet Cruze or similar
Reviewed: Thu, May 23, 2019
“Vehicle category not served”
About Discount Car & Truck Rentals: 8.7 /10
Discount did not have the type of car I ordered for. Instead they gave me a small hatchback which could hardly fit 2 people. I had to again for the next day for exchangig the car. Although they started my contract on the actual time alone with the insurance. Overall it was a delay of 14 hours to receive my actual car.
About QEEQ: 10.0 /10

Myriam m.

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Intermediate | Chevrolet Cruze or similar
Reviewed: Tue, Apr 2, 2019
“Everything went very well except with the vehicle itself : no full gas, smell was terrible”
About Discount Car & Truck Rentals: 8.0 /10
Problems with the vehicle : terrible smell when turning the fan on (we had no choice to turn it on as it was raining...), The gas was not full as it was supposed to be because they had too many reservations on that day (it is really hard to gage how much you put to get the same level as when you got the car). And it was dirty inside... Not the best experience with the car. Besides that, very nice staff.
About QEEQ: 10.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Thu, Jan 24, 2019
“Very good in general, lot of respect for customers”
About Discount Car & Truck Rentals: 9.7 /10
Good service in general but car was late at pick up, I had to wait a while that the car would come from another discount because they didn't have it.
About QEEQ: 8.0 /10

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