VANCOUVER CAR RENTAL REVIEWS

Great service and friendly attitude, minimal wait time, and returning the car was hassle-free. The only downside is that the price is a bit high.

The car pick-up in Vancouver was on time. There was no Toyota RAV4 available, so the rental company provided a Hyundai Tucson. It's a 2023 model, offers good handling, and is fuel-efficient.

The staff at Hertz Vancouver International Airport initially had a very enthusiastic attitude. However, when I declined their offer for an upgraded vehicle and an expensive GPS, their attitude turned indifferent.

The vehicle provided was in great condition, which made our vacation enjoyable.

This time, I rented a Chrysler Pacifica, a 7-seater MPV. It was spacious, comfortable, and in excellent condition, with only about 8,000 kilometers on it—practically a new car. As long as you're not going off-road, this model is perfect for a 5-person trip. The most outstanding feature is that, even with 5 people on board, it can easily fit 5 large 28-inch suitcases, and possibly even 6. The deposit was refunded 3 days after returning the car. Both pickup and drop-off were simple and smooth—just refuel, do a light cleaning of the interior, and you're good to go. There was staff waiting at the drop-off point, and the process was hassle-free.

The car was in good condition, and the pickup process was efficient.

Relatively easy to find.

The car pickup process was slightly slow, but everything else was perfect.

Overall it was okay. There was a line when picking up the car, and the staff were a bit slow, but the car was in great condition.

It was a pleasant surprise to rent a Ford Expedition, an eight-seater full-size SUV that had only driven a little over 6,000 kilometers and was practically brand new. The car is spacious, seating eight people comfortably, and is very practical. It performs great for off-road trips, though it feels a bit large for urban areas and is not very convenient for parking. Still, this vehicle is fantastic, and returning it was very easy.

Easy to locate, cars are new.

This car rental experience was the best I've ever had. Picking up the car was very convenient, and the company upgraded my rental to a Ford ESCAPE, which is a hybrid vehicle. The car was very new, extremely fuel-efficient, and a pleasure to drive. Returning the car was also very easy. I had rented the car for ten days but returned it a day earlier for other reasons. I had expected to be charged for all ten days, but to my surprise, I was only charged for nine days. What a delightful surprise!

The staff were very friendly and most helpful on pick up and the whole process was smooth with no issues. And drop off was easy to find and key drop off box was easy to see as it was 4am before the airport location opened.

The whole process was easy and smooth and had no issues throughout the whole process. They were very communicative with any updates and instructions on where to go for pick up and what to do for drop off outside of business hours.

Steven, the manager at Dollar Rent a Car at Vancouver International Airport, proactively helped us locate the car in the parking lot and assisted in placing a 23-kilogram suitcase into the vehicle. During the rental period, when the car key was accidentally locked in the trunk, Steven took the initiative to call Nissan's service hotline and coordinate with Rusty Towing to resolve the issue promptly. Truly commendable service.

When picking up the car, there were scratches on the right side of the body and scuff marks on the wheels. The staff suggested taking photos and uploading them, but the upload didn't work. I contacted QEEQ support and sent the pictures to them, and they assisted in resolving the issue.

Very good, highly recommended.

quality of service is way below what it used to be when located at the airport

I had already purchased full insurance, but the staff still recommended an additional $7 per day insurance covering flat tires and lost keys, which I declined. A deposit of $400 was charged instead of the $200 I initially expected. Everything else was good, the car had over 50,000 kilometers but was in very new condition.

Very satisfied

Very satisfied.