The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.

I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

The wait time to be picked up to the office was too long. Staff were not customer friendly.

The Kia rental didn't have spare tire. The tire blew while driving on 95 North in Florida with no low air pressure warning. We had to get tow truck to tow to tire shop to replace tire. We missed flight by 5 minutes and it cost us $500 dollars since Routes didn't provide shuttle as promised to us in timely manner and shouldn't have trusted Routes personal. Instead of relying on shuffle I should have booked Lyft or Uber

Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.