Woman with red hair at front desk is a liability to your company

Первая машина при наборе скорости начинала вибрировать и руль сильно трясло, поменяли без вопросов, но следующая машина была старее. При получении автомобиля очень настаивали на оплате дополнительной страховки, сказали, что без неё не отдадут автомобиль, мы ее оплатили, но через 2 недели нам на карту пришёл возврат этой непредусмотренной суммы.

As a first time user of Easirent, we were totally impressed. We prebooked, prepaid online and just went to the counter for the car, a clean, filled car was ready for us. The attendant went around the car and marked any damage off, other companies do not do that. Everyone was pleasant, the price was totally awesome. Shuttle to airport was fast. I give them a 10.

It was very easy to rent online and get coverage. Even tho there was no price drop on our rental we were very pleased... When can you rent a car with ins for $60 for 3.5 days... I will be using it again!

Everything was as promised. Fast. Price great. Shuttle to/from airport on time.

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

The customer service and car were excellent. the instructions in the confirmation email as well as the voice mail regarding airport shuttle pick up are quite confusing. 1. the shuttle service from FLL airport ( is great) takes you to a rental car place with multiple rental car agencies non of which are EasY rent but there is an EZ rent. I arrived at night time and didn't notice any instructions at that point on how to access other rental car agencies 2. when you call the EasY rent number it tells you to select a terminal from the airport (which prompted me to get back on the shuttle to the airport before i selected a random terminal-- since i was no longer at the airport) 3. once you select the terminal it then instructs you to take the shuttle to the rental car place and walk to the bus stop. (ALL of this could be avoided by typing the instructions in the confirmation email) 4. once and the shuttle bus stop the EasI- Rent shuttle comes. (not E-Z or EasY, but EasI) this was very confusing and i wasn't even sure if i was going to the right rental car place. The workers and shuttle driver were all very kind however equally confused. Long story short- somehow you all should make this a little more clear that EASY is the booking company and EASI is the rental car place and include the proper shuttle instructions in the email!