A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!

The pick-up and return process was very simple, and they also offered a free additional driver. This will be my first choice for future rentals.

Picking up and dropping off the car is always straightforward. The car condition is excellent; I've rented a few times, and they were always new cars with less than 50,000 kilometers, so I never worried about car issues during my trip. Of course, the price is relatively higher.

The queue time at the airport counter was too long when picking up the car. They tried to upsell a rescue service (we had already purchased full insurance at the time of booking and were unsure if it included rescue). Then we used self-service to pick up the car. Returning the car was at the T3 terminal in Perth. We drove around a bit before finding it. The staff was very good. Because we bought the rescue service, we needed to pay in cash, so they personally drove us to the airport counter. The service from the young man was excellent.

The car that i booked wasn’t available during pick up. I was offered a similar class of vehicle which worked out well. Pick up and return was very seamless. Explanations were straight to the point.

Booking through the app was easy. Just needed to pick the required vehicle type and price. Booking confirmation is fast as well. Just a suggestion, reminders on the booking could be sent to customers when close to the booking dates.