Wish the process once at rental is faster!

Windows need to be cleaned. I could not see out of them in the sun. Had to buy cleaner and cloths to clean them. 3 maintenance warnings kept coming up on the dash. Too old to rent out.

Price drop never came up. The rest was good.

The brakes started grinding and shaking the vehicle on the second day, and they gave us a hard time about giving us a replacement. They didn't seem to understand English very well. On the plus side, the driver drove our new vehicle one hour to our resort to bring it to us. Unfortunately, the new vehicle had a service engine soon light on. They don't seem to maintain their vehicles well. I won't use this company again. Also, they didn't put the correct vehicle on my receipt, and charged me $30 for some reason, which I have disputed with my credit card company.

Good counter support. Courteous drivers.

My pickup was to be at 12:30 am. The person at the counter said I put in 12:30pm and my vehicle was not available. I negotiated a more expensive vehicle with 'unlimited' mileage for $256. I was billed for $396 and as to this date my prepayment for the other original has not been credited to my card.

Like: Great CS Rep (Henry) for the extra help. Outstanding service
Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags