I enjoyed the tour and on average enjoyed the vehicle but will not hire from EZU again

It is a Chinese company, so communication was easy and their attitude was nice. The pick-up and drop-off were also timely. However, there were some dishonest practices regarding the insurance. 1. I didn’t buy insurance, and the staff said that any incident would cost me 4000 AUD. I asked again if this applied to small scratches as well, and he confirmed that 4000 AUD would be directly deducted, which scared me into buying full insurance there. (I believe compensation should be based on actual damage, up to a maximum of 4000 AUD). 2. They aggressively promoted their GPS service, suggesting that there is no mobile signal on the Great Ocean Road. However, I had signal throughout my drive and could have easily used Google Maps with offline maps. This kind of upselling was a bit off-putting. 3. When returning the car, the inspection was very meticulous. They compared every tiny scratch, even those smaller than a fingernail, with previous records. I recommend purchasing full insurance through a rental platform, as it is much cheaper than buying it from the store.

We arrived at the airport in the morning and were driven to the car rental company, which took about ten minutes, making it fairly convenient. At the pick-up, the company did not explain the types of insurance. The basic insurance from the rental package covers almost nothing. When we returned the car, the customer service insisted on us providing photos of most of the vehicle's wear and tear... In other words, if you didn't take pictures or they weren’t clear, the company assumes you caused the damage. Although we took photos of some scratches, we missed one, and had to pay 3000 AUD!!! They used a magnifying glass to find the scratches, saying this fee is to activate the insurance. I think this fee is enough to change vehicle parts. Maybe they rely on this to make money? They claimed there are no other Chinese-speaking car rental companies in Australia... I suggest you choose carefully. Typically, basic rental costs from Avis or Budget are not so nitpicky. Even if you buy insurance, take photos of the entire car inside and out, or you never know what trouble you might encounter.

First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.

Good platform that is easy to use and priced competitively

Average

Back door business ridiculous hidden fees and did not feel safe.