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Search for EZU Car Rentals in Melbourne
Reviewed: Mon, Dec 2, 2019
About EZU: 6.0 /10
We arrived at the airport in the morning and were driven to the car rental company, which took about ten minutes, making it fairly convenient. At the pick-up, the company did not explain the types of insurance. The basic insurance from the rental package covers almost nothing. When we returned the car, the customer service insisted on us providing photos of most of the vehicle's wear and tear... In other words, if you didn't take pictures or they weren’t clear, the company assumes you caused the damage. Although we took photos of some scratches, we missed one, and had to pay 3000 AUD!!! They used a magnifying glass to find the scratches, saying this fee is to activate the insurance. I think this fee is enough to change vehicle parts. Maybe they rely on this to make money? They claimed there are no other Chinese-speaking car rental companies in Australia... I suggest you choose carefully. Typically, basic rental costs from Avis or Budget are not so nitpicky. Even if you buy insurance, take photos of the entire car inside and out, or you never know what trouble you might encounter.
About QEEQ: 10.0 /10
car image
EZU
Melbourne Airport(MEL)
Melbourne
Australia

Relevant Reviews on EZU Melbourne Airport

D.Walker

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Compact | Toyota Corolla Hatchback or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Dec 23, 2019
“Excellent value for money”
About EZU: 9.0 /10
It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though. Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full Insurance option with EasyRentCars.com.
About QEEQ: 10.0 /10
We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.
post image

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Economy | Toyota Yaris or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Dec 17, 2019
“Good experience!”
About EZU: 8.7 /10
First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.
About QEEQ: 10.0 /10
Good platform that is easy to use and priced competitively

Jason Tan

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Intermediate | Toyota Corolla or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Aug 21, 2019
“Brilliant and good experience.”
About EZU: 10.0 /10
Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.
About QEEQ: 10.0 /10
Price was as per advertised. No hidden charges. Will definitely use Easyrentcars.com again for sure and will recommend to friends and family members.

N.Zainal Abiddin

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Medium SUV | Toyota Highlander 7 Seats 2016-2018 Guaranteed model
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jul 22, 2019
About EZU: 8.0 /10
I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.
About QEEQ: 10.0 /10

G.Lawrence

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Economy | Toyota Yaris or similar
EZU
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Mar 6, 2019
“I enjoyed the tour and on average enjoyed the vehicle but will not hire from EZU again”
About EZU: 9.0 /10
I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.

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