Staff tried to sell sun pass but didn't disclose the cost until the end, too expensive, still waiting on refund

Very poor customer service. Long wait times and very difficult to get help. The wait to get a vehicle took over 30 mins. Would not recommend or use again.

Car was ok, process was miserably slow and awful, ruined our evening. If I had needed to be somewhere that night besides the grocery store to get supplies, I would have demanded a refund and screamed until I got one.

The office was filthy!! The pick up driver told us that Easyrent and Easirent were two different companies and we had to talk him into taking us to pick up the car

I had to take a shuttle to pick up the car. When i showed up they forced me to purchase their insurance even though i already did with my own insurance company at a fraction of the cost. This almost doubled my cost and was told they won't shuttle me back to the airport to go with another company. They also wouldn't allow me to rent for 1 day so i could find a better price elsewhere. I have rented with other companies and used my insurance many times. Other companies may cost more at booking but do not have these extra fees. I will never use this scam company again.