LOVE THE CAR RIDE!

The staff's attitude was okay, just routine work. We have rented cars in many countries, and since each country has different rules for handling traffic incidents and fuel levels upon return, it would be helpful to get some explanations when renting.

We initially scheduled to pick up the car at 8 AM the next day. We ended up exploring Launceston until around 4 PM and decided to see if we could get the car earlier. The staff were very welcoming and assisted us with car selection and offered suggestions. They helped us switch to a different car and updated our information. Excellent service.

A very reputable company with good vehicle conditions.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.