Good customer service. Poor car condition, brakes were loud, car had dints in the front & side, gas tank wasn’t full, and the car wheel would shake while driving.

Car was in great shape. No problems. There is an $1800 US deposit for anyone not living in the USA which I think is unheard of. Got stuck getting out of the lot for about 10 minutes during pickup, but that’s mostly just the fault of the customer in front of me refusing to get out of the driveway and there’s no room to get around. Shuttle was easy both ways and fast. Overall great experience.

I found the Easirent staff, especially Mizra, to be very helpful and professional. The young man (with dreadlocks) who checked the car when I returned it and who drove the van back to the airport was also exceptionally efficient and pleasant. I would do business with them again.

Easyrentcars.com is my website of choice when renting cars. I turn to them first. I find their rates to be extremely competitive and their customer service is beyond excellent.

The booking system did not seem to work well at all and they couldn't process the paperwork properly. Most problematic was the damage deposit, which is not a "hold" as it is with other companies, but was instead a charge, which would then be refunded. This is problematic when dealing with another currency as there is an exchange difference in a refund versus a charge which costs us money. When we complained about this we were told "its company policy" -- of course, why wouldn't it be? -- and then that our alternative was to pay $60 per day. It's just wrong. When checking out I asked to have a copy of the posting so I could be sure that it would be refunded, and I got some paperwork that did not show any amounts.

The car had a few issues. The needs service light came on just after renting, the tire pressure sensors went off and i had to fill them, the car had been wiped out but the bucket must have been dirty and the car was streaky. The gauge cluster was the most noticable. Overall not a bad experience.