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Search for Europcar Car Rentals in Launceston

Stressful and Expensive!

Reviewed: Sat, Mar 23, 2019
About Europcar: 4.3 /10
It transpired that the car allocated to us needed a service so after a long delay we were given a backup vehicle. We received rather confusing information about our liabilities regarding accidents/ damage/breakdowns and for peace of mind we paid much more than anticipated in order to reduce these liabilities. On inspecting the hire car we observed scratches along the length of one side and numerous marks elsewhere plus black marks all over the roof lining. I returned to the reception to find it unmanned and after sometime I rang the two numbers left at the counter. Eventually someone arrived and we inspected the car together and obtained a signature to confirm our observations. This long delay resulted in our arriving on the east coast with all accommodation taken and our only option was to drive for two more hours and take a family cabin which twice what we expected to pay. This is by far the worst car hire experience we've ever experienced and wouldn't dream of using Europcar in the future.
Kia Rio image
Europcar
Launceston Airport(LST)
Launceston
Australia
Economy | Kia Rio or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

R.Kapatan

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Economy | Kia Rio or similar
Europcar
Launceston Airport(LST)
Launceston
Australia
Reviewed: Mon, Jan 13, 2020
“very good”
About Europcar: 9.7 /10
I was upgraded at no additional cost However the cost of the rental was high. Perhaps it was peak season
About QEEQ: 10.0 /10

Jagdeep Singh

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Mini Van | Kia Carnival 8 Seats or similar
Europcar
Launceston Airport(LST)
Launceston
Australia
Reviewed: Sun, Jan 12, 2020
“10/10 for Easy rent Cars and 7/10 for Euro cars”
About Europcar: 9.0 /10
Thier system was too slow and they charged 19% surcharge on top mentioning its a location charge on Airport. Had to wait for almost 40-50 mims to pick the car.
About QEEQ: 10.0 /10
Overall process was good and easy, it is really cheap price than others. I would recommend others for sure.

Matt

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Economy | Kia Rio or similar
Europcar
Launceston Airport(LST)
Launceston
Australia
Reviewed: Mon, Jan 6, 2020
“Cheaper than going direct and once we had the car no problems”
About Europcar: 9.3 /10
Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience
About QEEQ: 10.0 /10
I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?

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Medium SUV | Mitsubishi ASX or similar
Europcar
Launceston Airport(LST)
Launceston
Australia
Reviewed: Sat, Mar 2, 2019
“Same product for less”
About Europcar: 10.0 /10
As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?
About QEEQ: 10.0 /10

S.Moon

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Full Size Van | KIA Carnival or similar
Europcar
Launceston Airport(LST)
Launceston
Australia
Reviewed: Fri, Feb 22, 2019
About Europcar: 8.0 /10
I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?
About QEEQ: 7.0 /10

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