They upgraded me to a midsized car for the same price.

Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.

Multiple scratches and gray thick tape yo body of car.

My pickup was to be at 12:30 am. The person at the counter said I put in 12:30pm and my vehicle was not available. I negotiated a more expensive vehicle with 'unlimited' mileage for $256. I was billed for $396 and as to this date my prepayment for the other original has not been credited to my card.

Waited over 2 hours because they didn’t have any vehicles in the class we PAID for. We received a vehicle from a cheaper class which we did not get reimbursed for.