Never again.

Will not use again. Refused to accept my commercial insurance even though I own the company and it was a business trip. Were convinced they were going to shake me down for their bogus insurance scam. I was ready to walk at that point. Very shaky company. Car was filthy. Had to run it through a car wash and my wife had to wash the windows. Huge dent in the rear. Had to drive all week in that wrecked POS Was nearly on empty—had to get gas on day 1 Will make sure from now on to use the reputable firms even if I have to pay more. I’m one and done.

Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.

Horrible is the only way to describe this company. They left me stuck at the airport waiting on their shuttle for 45 minutes. No one would answer the phone. Then, I had pre-I purchased insurance for $9/day, and they insisted I had to buy more from them. The counter girl was rude, and said she would not give me the car that I had already paid for, unless I gave them another $156. I had no choice, considering it was 9:00 at night. I’ve rented a lot of cars in my day, and never experienced such terrible customer service...Ever!

I was very disappointed in this car rental company. They tried to over sell us in everything. The vehicle they gave us was not the one we booked. We were forced to buy extra insurance which doubled the price. Basically if something looks too good to be true it is!! I told them I wanted a refund but they said because it was a third party booking that wasn’t possible. The vehicle we got was old and banged up. They wanted to charge us an extra $12 per day for GPS and another $12 per day for toll highways. In all we spent $6.00 on tolls the entire week! Go with someone else!!

Girl at desk mumbled something about my car would be brought out front waited for 20 minutes finally went back in side to find out where it was and was told by someone else the car was in the lot out front also told it was brand new only 400 miles no damage to it , found a big door ding when we got to hotel . This bothered me all week thought they would try to say I did it. Thankfully they said nothing on inspection when I dropped it off