We specifically paid deposit for a car for our late arrival. YOU CANCELLED BEFORE NOON!

Do not rent with this company, I was given a car that had the trunk already damaged, on my way to my hotel the trunk opened, other drivers honked at me to let me know, not the best way to start. I managed to close it and continue. The second day I called no answer, not the way you want to spend your vacations, on the phone and trying to get another car that never happened. I tied a cord to keep it close. I finally talked to somebody two days before my vacations ended and told them I did not want to be blamed for that, and they told me not to worry about it. Guess what, A week after my deposit was not returned and when I called they said that they will not give me my deposit back because I damage the Trunk!!!!!!!. What is wrong with these people, they are so dishonest, I will not recommend this company at all. Go with the ones that are in the airport, even if is more money One more thing, I spoke to the manager today I mention that I will fill out this survey, and he said that if I do it, he will not help me in any way to get my deposit back. That is so unprofessional.

Absolutely the worst car rental experience we’ve ever had!! The charges that we had agreed to through Easy Rent Cars were only the beginning. We were surprised to learn that we HAD to buy RIGHT CAR liability insurance even though I produced the documentation from my Canadian insurance company stating that I was covered (add approx $25.00 to our final bill) They then proceeded to inform me that we had no choice but to purchase the SUNPASS and that would be another $10 per day of rental. The car was less than clean when we got it and the smell of cigarette smoke was overwhelming!! The gas tank was at 3/4 full, when we got it also! When traveling on the highway the car felt like the front wheels were going to fall off and we were afraid to go over 55 mph. The car rental that was suppose to be $52.34 Canadian ended up costing us over $100.00 $US when Right cars were finished with the bill! Anyone considering renting from this firm ... save yourself some money and frustration ... rent from a reputable agency. It was an extremely frustrating start to a vacation!! Never again!!!

The staff at pick up was rude. car was very dirty inside. I feel like this was a total scam!

Horrible experience. Was charged insurance even though it was prepaid through Easyrentcars. They said "this did not appear in their files". Good thing I had my receipt on hand!!! Then they still charged $2000 to my credit card for insurance deductible. Worst Manager ever. Forced to take Sunpass for $10/day. Everyone who came was super pissed off by the experience as well.

Never use them again. Forcing additional fees