In Las Vegas, I was rear-ended, and the car rental company said I could exchange the car at the airport branch. However, when I drove the damaged car to the branch, there was no one there. I called both the rental company and the customer service of Zuzuche, but I couldn't reach anyone. I waited from 1 a.m. to past 3 a.m., which was an awful experience. The next day, I went there again and waited from around 10 a.m. to 2 p.m. to finally get a replacement car. This severely disrupted my rest and travel plans.

The car pickup process has been improved to specify the exact parking spot, which is better than before. The vehicle is relatively new, with only 10,000 km mileage. It now comes equipped with a backup camera and radar alert, making it safer. The navigation system can be directly connected to the phone, eliminating the need for a phone holder.

When picking up the car, they kept trying to sell us upgrades for the vehicle and insurance. They laughed at us when we refused, saying there wouldn't be enough space for our group and luggage, showing a lack of professionalism.

This was by far the worst car rental experience that I have had. An hour for pick up. The whole process showed a lack of professionalism. After a day two tyres had warning lights for low pressure. We checked the pressures of all of them. The other two had pressures of 80 and 65 which were dangerous over inflated. After anothe couple of days the low pressured tyres were down again. We got no response grow Dollar customer service or the breakdown people. A garage checked the tyres and found nails in both of them. Appalling. I was billed $24.95 which Dollar refused to reimburse. They said that it was Car Rantals problem. Would I use Dollar again? Definitely not.

Like: The car was fine and once we found it all went smoothly.
Dislike: We rented from EasyRentCars.com and that's what came in the confirmation. There was a Confirmation Number as well as a Transaction # provided to us in the email confirmation. That's what we saved in the wireless calendar to have the data when onsite in PHX. Unless you specifically read the entire confirmation and scroll down... way down... you'd never know to look for the Dollar counter instead of the EasyCarRents counter. We visited the closest 'looks like' place-- EZ Rents-- and waited in line to find out that they believed our car was from Hertz. Waited in line at Hertz to find out they thought it was Budget. Budget thought it was either Thrifty or Dollar. Naturally, Dollar was the last counter in the row so naturally we asked at every stinkin' counter to find out what was printed on the very bottom of the confirmation sheet from EasyCarRents-- Dollar. Hey... make that a high-priority piece of data and move it to the top of the confirmation email. Or send a separate message saying "Check-in at the Dollar counter to get your car from us" or something to make it obvious where to find the rig....