helps me a lot and I did what I want

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

I rented a Passat but got an Opel station wagon. It felt average to drive, but the trunk was quite large.

This car rental company is great. Although the rental price is reasonable, adding insurance makes it somewhat expensive. However, the staff there are very good. Especially in Regensburg, where we returned the car! The guy there was on his first day at work, and he kindly drove us to the train station after we returned the car. If there’s a next time, I’ll definitely choose this company again.

Enterprise is a small company, and the branch near the Frankfurt East Train Station is really tiny... They only had one car available, so there was no choice. After negotiating, they gave us a free ride to the airport where we could choose from four cars. Returning the car was also hassle-free. In summary: Enterprise offers enthusiastic service and competitive prices, but they have a limited number of cars (didn't see the numerous Mercedes and BMWs as some mentioned). You need to be lucky.

Overcharged, poor communication, no free upgrade when reserved car model is unavailable