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Live chat Email us Service Code: 6625625219
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Drop-off a joke

Reviewed: Fri, Apr 5, 2019
About Routes: 6.7 /10
The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly. The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.
About QEEQ: 8.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Aug 8, 2019
“Poor customer service”
About Routes: 5.7 /10
only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

A.Paterson

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Jul 15, 2019
“I travel to the states once a year and will use ROUTES again. First class.”
About Routes: 8.3 /10
I will be using your web site again and would definitely use Routes again.
About QEEQ: 8.0 /10

D.Hesselbarth

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Economy | Kia Rio or similar
Reviewed: Thu, Jul 4, 2019
“Amazing price, car was fine, process was a bit confusing.”
About Routes: 7.3 /10
Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.
About QEEQ: 8.0 /10
No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.

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Economy | Kia Rio or similar
Reviewed: Fri, May 10, 2019
“Locan Renters Not Allowed”
About Routes: 7.3 /10
The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.
About QEEQ: 10.0 /10
You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

W.Knerr

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Economy | Toyota Yaris or similar
Reviewed: Fri, Apr 12, 2019
“Just needs to be organized more.”
About Routes: 6.0 /10
The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.

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