Fine car, horrible crew

Plan to arrive early though because check-in took almost an hour

Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.

This negative review is for Europcar. Despite having cars available, they insisted on giving me a Kia or Nissan. I was headed to the mountains and they gave me a two-wheel drive car, claiming that I wouldn't need a four-wheel drive for the snow. That evening, it snowed and I had to put on snow chains in the freezing cold, something that wouldn't be necessary with a four-wheel drive. The Eastern European staff member with the big nose had an extremely poor attitude, acting like whatever he gave me was the only option. If any Chinese people go there in the future, they should really stand up to him. I rarely leave negative reviews, but if the service industry behaves like they're doing you a favor, who will use their service? Moreover, there were no tourists around, yet he was still making such excuses. Unbelievable.

Not the same as request- Full Size | Toyota Camry or similar but Mitsubishi ASX

It works- the price drop rebooking protection!

Excellent service and car

Very good online experience and amazing price