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Fine car, horrible crew

Reviewed: Tue, Jun 23, 2020
About Europcar: 7.0 /10
Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.
About QEEQ: 8.0 /10
Premium SUV | Land Rover Discovery Sport or similar

Relevant Reviews on Europcar MELBOURNE CITY

Ruby Ulysses

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Reviewed: Sat, Apr 13, 2024
About Europcar: 10.0 /10
Very satisfied, the staff are very professional, and the experience of picking up and returning the car was great.
About QEEQ: 10.0 /10

Porter Lindberg(h)

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Reviewed: Wed, May 15, 2024
About Europcar: 10.0 /10
The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.
About QEEQ: 10.0 /10

August Bessemer

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Reviewed: Mon, Oct 7, 2019
About Europcar: 4.0 /10
The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.

Eudora Dan

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Reviewed: Wed, Jun 6, 2018
About Europcar: 4.0 /10
I used the translation service on the Zuzuche platform, but the rental company didn't accept it. I had to go to a nearby store to retranslate my driver's license, which cost over 600 RMB. It was time-consuming and delayed my trip. Another Chinese girl had the same experience.

Leonard Clark(e)

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Reviewed: Tue, Mar 26, 2019
About Europcar: 4.0 /10
The 7-seater car I reserved was not available, so I had to switch to a 5-seater car

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