excellent experience!

Pick-up process was smooth and service was good. But as usual, there's always some confusion around insurance - it seems like the one I got from QEEQ.COM was insufficient and was asked to buy additional insurance so do take note of this. Perhaps, you don't need to buy it from QEEQ and just get it directly from the car rental company in the future.

Booking process was smooth but as usual, a lot of confusion around insurance coverage - I have faced this multiple times at the counter where the staff member tried to upsell more insurance saying that what I got from QEEQ.COM is insufficient.

Overall experience was good, convenient and fast, short waiting time for car return.

When picking up the car, the salesperson insisted I buy insurance. I told them I had already purchased it on Zuzuche, but they said it wasn't comprehensive enough and pressured me to buy more. I didn't, and the salesperson was unhappy. Additionally, no return map was provided, and the Las Vegas rental location is quite a distance from the airport, making the return inconvenient. I used Google to find a return location, but ended up going to the wrong place, which cost me 20 minutes. Aside from these issues, the experience was quite good—very convenient, with a high degree of freedom in choosing cars, and quick return procedures!

The van was very dirty and they claim that car wash was broken. There were lots of sticky stuff on car and I had to clean it by myself..

I had great experiencing booking the car, and no problem with my reservation.

We arrived at the BWI car rental facility at about 10:30 PM for pickup. There were four counter reps and one customer ahead of us. It took almost ten minutes to be acknowledged as a line behind us formed. The pickup paperwork went smoothly. We were sent to the parking garage Thrifty pickup location and had to go back to the service counter to get them to locate a garage rep. We ended getting a 43,000+ mile small Jeep. The rep couldn't find the rear hatch operations in the DARK garage. Once we left to get to our destination we realized how bad the car ran and the excessive tire noise. The vehicle had very bad low speed surge/hesitation. I was in the car business for forty four years and understand cars. We rent cars 3-4 times a year, usually from Avis/Budget and never had a vehicle this bad. We had to drive this car for a week. We rented a F/S sedan to go to our granddaughters wedding. This rental was purchased because it was the FULL SIZE Chevy Malibu or similar. I shopped for this $204 rental, but the irony of all of this is AVIS emailed me a last minute AARP deal on the same vehicle @ $149 weekly total. I just stayed with Thrifty. We were told we picked a BAD day to p/u a rental by Thrifty personnel and that is how we ended up with this Jeep! VERY unprofessional!