As good as always

Only one employee was responsible for shuttle and car pickup, so it wasn't as efficient as other companies. The reserved car was not available, so they changed the model at the last minute. But they gave us a free tank of fuel, which was a nice bonus.

Our car was vandalized with a nail in the tire, and we needed roadside assistance. Due to language barriers, we asked the rental company to call for us, but they informed us that we must call ourselves. Our rental period was not over yet, and if we returned the car early for repair, they had no spare vehicles. If we needed a car, we would have to rent another one. A Chinese employee was quite impatient and unhelpful.

The pickup process was convenient, but unfortunately, they didn't provide the Highlander we had reserved.

Car was very high mileage, over 100,000km and looked tatty, but was better than the first vehicle they tried to rent me, which I rejected.

Description of where the rental place was, was wrong.

Like: Great to be picked up and dropped at airport, although there was some confusion over meeting place which cost 20 minutes. Nice to have upgrade to Rav 4, thanks...
Dislike: All good !! just to sort the $250.00 bond.