The experience was terrible. The Indian guy insisted on buying insurance, claiming that the insurance from the rental platform was inadequate. When I refused, his attitude became extremely rude. It was so bad that I canceled all my remaining bookings with this company and switched to a larger company, even though it cost more.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

Very nice cars. Always new cars.

Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.

yes