Routes, Toronto Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Nissan Sentra
Compact
US$42.00/day
Rent a car
- Collision Damage Waiver & TP
Toyota Yaris
Economy
US$44.00/day
Rent a car
- Collision Damage Waiver & TP
Kia Forte
Compact
US$46.00/day
Rent a car
- Collision Damage Waiver & TP
Nissan Rogue
Compact SUV
US$56.00/day
Rent a car
- Collision Damage Waiver & TP
Ford Escape
Compact SUV
US$56.00/day
Rent a car
- Collision Damage Waiver & TP
Kia Sportage
Compact SUV
US$57.00/day
Rent a car
- Collision Damage Waiver & TP

Routes - Toronto Airport Information, Car Rental Instructions & Policies

Address

3035 Orlando Dr, Mississauga, ON,L4V 1L6,Canada

Telephone

19056779994

Pick-up Instructions

The Routes - Toronto Airport car rental location is located out of the airport

You can arrive of Routes - Toronto Airport car rental by free shuttle bus.

From Terminal 1:Take the link train located over the west pedestrian bridge in the parking garage on level five to viscount station,proceed down to the ground level using the escalator and call us from the courtesy phone located beside the escalators. from terminal 3 : take the link train located over the sheraton hotel pedestrian bridge at level 3 to viscount station,proceed down the escalator and call routes car rentals from the courtesy phone located beside the escalators or call 905-677-9994 or 1866-467-6883.

Drop-off Instructions

Please return the vehicle to the store and the free shuttle van will take you to the airport.If you return the car after business hours,please park the car in the designated position and place the key in key box out of store.Please consult the staff when picking up the car.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	CAD 500-2000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, Discover, AMEX

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 74 years old

Young Driver Fee applies at 21 - 24 years old with charge of CAD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Canada

Additional Extras

To be updated

Cross Border

Not allowed:

Taking rental cars to following countries is not allowed:
United States, Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

CAD 2000-3500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Toronto Pearson Airport

8.8 mi from Downsview Airport

12.6 mi from Billy Bishop Toronto City Centre Airport

Railway Stations

3.3 mi from Etobicoke North Go Station

8.5 mi from Downsview Park

8.6 mi from Mimico

Hotels

1.6 mi from Holiday Inn Toronto - Int'l Airport

1.7 mi from The Westin Toronto Airport

1.8 mi from Embassy Suites by Hilton Toronto Airport

Other Landmarks

11.1 mi from Casa Loma

12.5 mi from Ontario Legislative Buildings

12.6 mi from Osgoode Hall

CHECK RATES

Map view of Routes Store Location

coordinates: 43.69602 -79.62993

Location Images

The Sign

The Rental Desk

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 7.4
Vehicle cleanliness: 7.0
Spaciousness: 7.3
Counter staff: 6.7
Pick-up location: 6.5
Drop-off location: 6.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Toronto
10 /10 Excellent
Reviewed: Thursday, January 1, 2026
Had a really great car rental experience overseas.
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R.Khan
Toronto
10 /10 Excellent
Reviewed: Thursday, October 23, 2025
YES IT IS ALWAYS A GREAT FEELING WHEN I COME TO YOUR PLACE.
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S.Agrawal
Toronto
10 /10 Excellent
Reviewed: Friday, October 10, 2025
It is always a good experience with Routes car rental
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Eartha Malthus
Toronto
6 /10 Average
Reviewed: Thursday, September 5, 2024
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Emily Cowper
Toronto
2 /10 Poor
Reviewed: Wednesday, June 5, 2024
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Luther Bruno
Toronto
2 /10 Poor
Reviewed: Wednesday, June 5, 2024
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Ira Julia
Toronto
2 /10 Poor
Reviewed: Monday, June 3, 2024
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Milo Galbraith
Toronto
2 /10 Poor
Reviewed: Saturday, March 9, 2024
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Sunday, January 21, 2024
GOOD
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S.Kilada
Toronto
7.7 /10 Good
Reviewed: Wednesday, April 26, 2023
Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage
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Gordon Russell
Toronto
6 /10 Average
Reviewed: Monday, February 27, 2023
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R.Ellis
Toronto
10 /10 Excellent
Reviewed: Thursday, December 29, 2022
My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.
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V.PHAM
Toronto
9 /10 Excellent
Reviewed: Wednesday, September 28, 2022
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Monday, August 8, 2022
They are very focused and have always had a smooth experience.
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P.Esquivel
Toronto
10 /10 Excellent
Reviewed: Saturday, November 13, 2021
Routes was able to get me a very nice SUV to use for the two weeks that I was back home visiting family. And when I needed to book a few extra days, they made the process extremely easy.
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P.Esquivel
Toronto
10 /10 Excellent
Reviewed: Thursday, October 28, 2021
Super easy to work with. They even offer a free shuttle from the airport.
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H.Patel
Toronto
9.7 /10 Excellent
Reviewed: Thursday, July 30, 2020
Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.
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Yale Valentine
Toronto
2 /10 Poor
Reviewed: Saturday, May 30, 2020
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Aurora Rhodes
Toronto
2 /10 Poor
Reviewed: Saturday, May 2, 2020
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Anonymous
Toronto
9.3 /10 Excellent
Reviewed: Friday, April 10, 2020
Great price, nice vehicle.
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Conrad Wilhelmina
Toronto
2 /10 Poor
Reviewed: Saturday, April 4, 2020
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B.Rizkallah
Toronto
10 /10 Excellent
Reviewed: Wednesday, March 4, 2020
I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.
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K.Moon
Toronto
8.7 /10 Very good
Reviewed: Tuesday, February 25, 2020
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
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F.Alvi
Toronto
10 /10 Excellent
Reviewed: Saturday, February 8, 2020
The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...
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P.Bouzanis
Toronto
4.3 /10 Average
Reviewed: Thursday, January 23, 2020
They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!
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w.Shoukat
Toronto
2 /10 Poor
Reviewed: Sunday, January 19, 2020
routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people
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AKG
Toronto
10 /10 Excellent
Reviewed: Thursday, January 16, 2020
Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
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J.Hart
Toronto
9.7 /10 Excellent
Reviewed: Monday, January 13, 2020
Took a little while to be picked up. Drop off service was excellent.
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Isaac Leigh
Toronto
2 /10 Poor
Reviewed: Sunday, January 12, 2020
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F.Obodozie
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 3, 2020
Please consider doing a 24/7 service
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F.Obodozie
Toronto
8.7 /10 Very good
Reviewed: Friday, January 3, 2020
pls consider doing a 24/7 service.
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O.Kokhtenko
Toronto
9.3 /10 Excellent
Reviewed: Tuesday, December 17, 2019
This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend
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Michael Sweeny
Toronto
7.7 /10 Good
Reviewed: Tuesday, December 10, 2019
I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T
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J.Jose
Toronto
10 /10 Excellent
Reviewed: Thursday, December 5, 2019
I wanted a jeep Cherokee. But they dint have any and "upgraded" me to a Dodge ram 5000. Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger. The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did. Since I didnt want to degrade, I took the ram. It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
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A.A
Toronto
9.5 /10 Excellent
Reviewed: Wednesday, December 4, 2019
Great I experienced rental car
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J.Dutra
Toronto
8.7 /10 Very good
Reviewed: Monday, December 2, 2019
It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Tuesday, November 26, 2019
They are amazing, they gave me a free upgrade as they had a jeep available.
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J.Barrett
Toronto
10 /10 Excellent
Reviewed: Sunday, November 24, 2019
Yes ended up in a Nissan Rogue
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Dhawal Shah
Toronto
10 /10 Excellent
Reviewed: Sunday, November 17, 2019
Very nice cars. Always new cars.
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Winni Veblen
Toronto
2 /10 Poor
Reviewed: Wednesday, November 13, 2019
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Rafael Dourado
Toronto
9 /10 Excellent
Reviewed: Thursday, November 7, 2019
Very crowded, but the car was brand new what exceeded my expectations! Very good experience!
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D.Puri
Toronto
10 /10 Excellent
Reviewed: Thursday, November 7, 2019
Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.
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A.Naeem
Toronto
9.3 /10 Excellent
Reviewed: Wednesday, November 6, 2019
Best price and car was perfect. Will book again for sure. They accepted my card insurance.
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Celeste Jack
Toronto
6 /10 Average
Reviewed: Sunday, November 3, 2019
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Dhawal Shah
Toronto
10 /10 Excellent
Reviewed: Saturday, November 2, 2019
Amazing vehicle. Loved it.
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Theresa Needham
Toronto
6 /10 Average
Reviewed: Friday, November 1, 2019
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A.Rahi
Toronto
10 /10 Excellent
Reviewed: Friday, November 1, 2019
Great customer service
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F.Alvi
Toronto
10 /10 Excellent
Reviewed: Thursday, October 31, 2019
I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.
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Veromca Juliet
Toronto
8 /10 Very good
Reviewed: Tuesday, October 29, 2019
Cheap
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A.Nawaz
Toronto
9 /10 Excellent
Reviewed: Monday, October 28, 2019
Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.
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SJ
Toronto
7 /10 Good
Reviewed: Tuesday, October 22, 2019
Pick up & drop off service was ok. However, whenever I called to contact office, they never get the call.
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V.Gupte
Toronto
8 /10 Very good
Reviewed: Monday, October 21, 2019
The place is remote. Little cumbersome to pick up and drop off. Staff are business like and not friendly. My car was not given with full tank and I returned it with same level but I expected fuel to be full when I picked up. They don't give the vehicle check list to you so you have no idea what's written on it
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K.Dhaliwal
Toronto
10 /10 Excellent
Reviewed: Tuesday, October 15, 2019
I was very happy, as they were able to upgrade me due to how busy they were with people coming in.
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Mag Helin(a)
Toronto
2 /10 Poor
Reviewed: Friday, October 11, 2019
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NZ traveller
Toronto
7.3 /10 Good
Reviewed: Friday, October 11, 2019
The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
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S.BAIK
Toronto
9.3 /10 Excellent
Reviewed: Thursday, October 10, 2019
Was good enough
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F.Alvi
Toronto
10 /10 Excellent
Reviewed: Tuesday, October 8, 2019
Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Monday, October 7, 2019
Perfecto
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M.McCart
Toronto
10 /10 Excellent
Reviewed: Friday, October 4, 2019
Great staff at the location. Fast and efficient and the cars were clean and read to go.
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M.Sohail
Toronto
10 /10 Excellent
Reviewed: Friday, October 4, 2019
Front counter staff was very helpful. There was a long queue but worth it.
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Anonymous
Toronto
9.7 /10 Excellent
Reviewed: Tuesday, October 1, 2019
Just what you expect. fast service good car
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Santosh
Toronto
10 /10 Excellent
Reviewed: Saturday, September 28, 2019
Counter staff was polite and excellent.
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AvidMo
Toronto
10 /10 Excellent
Reviewed: Tuesday, September 24, 2019
Amazing amazing amazing there not one time I book and they disappoint. They either go above and beyond or go above and beyond.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Tuesday, September 24, 2019
Very good car very good stuff
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Tuesday, September 24, 2019
The car was very good and the staff very good.
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S.Khurana
Toronto
8 /10 Very good
Reviewed: Monday, September 23, 2019
The key fob of the car didn't work, so the car had to be opened manually. But, other than that the car was nice.
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Gwendolyn Elinor
Toronto
6 /10 Average
Reviewed: Friday, September 20, 2019
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Wednesday, September 18, 2019
It's a lovely small company, however it took a while til they picked me up from the airport location. and also for the second time they gave me a minivan instead of the economy car i booked. If you enjoy such upgrades you're in for a good surprise. I though I just spent extra money on gas. But otherwise - a positive experience.
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E.Luceno
Toronto
10 /10 Excellent
Reviewed: Wednesday, September 18, 2019
Though I booked for a Rogue Nissan , it was not available. I got a Kia Forte but turned out to be the best for it is fast and good on gas. My family enjoyed the ride and I enjoyed thoroughly the drive. Thanks routes.
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Norma Gibbon
Toronto
10 /10 Excellent
Reviewed: Monday, September 16, 2019
This time I rented a car from BUDGET, and compared to others, they asked more detailed questions and the registration process was more comprehensive. There was even a staff member providing instructions beside the actual vehicle. Overall, very satisfied.
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J.Kambo
Toronto
10 /10 Excellent
Reviewed: Monday, September 9, 2019
On line the hours were 7:00 am opening however the shop did not open until 7:30, so we had to wait half hour until we were able to pick up the car. Otherwise everything was great! Quick service, clean car. We will book again. hank you
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M.Varkovetski
Toronto
5.7 /10 Average
Reviewed: Sunday, September 8, 2019
Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.
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Dj
Toronto
7 /10 Good
Reviewed: Saturday, September 7, 2019
The counter staffs are not friendly and helpful. Didn’t give me time for questions.
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R.Ekberg
Toronto
9.7 /10 Excellent
Reviewed: Friday, September 6, 2019
Car was amazing. Little credit car hazel but still ok
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L.Mesa
Toronto
10 /10 Excellent
Reviewed: Friday, September 6, 2019
We were expected (as per the reservation) a different make of car but there was no issue with the one we got.
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Shrid D
Toronto
9 /10 Excellent
Reviewed: Friday, September 6, 2019
All good.
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Jason D
Toronto
9 /10 Excellent
Reviewed: Thursday, September 5, 2019
I had a fantastic experience here. Very fast service, not the most friendly but I would rather quicker service anyway! The shuttle bus worked very well and ran every 15 minutes, only took 5 mins to get to the terminal. I had a lovely brand new car. Booked economy size (voucher stated Toyota Yaris hatchback or similar) and received a huge Kia Forte sedan! It was great :-) No unexpected extras, would definitely rent here again
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D.Reid
Toronto
10 /10 Excellent
Reviewed: Thursday, September 5, 2019
Great service with Routes, great car...what more can I say
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Anonymous
Toronto
6.7 /10 Average
Reviewed: Thursday, September 5, 2019
Initial millage was 1750km per day but they reduced it to 1700km for three days which I wasn't happy about.
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M.Viswanath
Toronto
8.7 /10 Very good
Reviewed: Thursday, September 5, 2019
Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good
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Arash
Toronto
10 /10 Excellent
Reviewed: Tuesday, September 3, 2019
The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised
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Anonymous
Toronto
9.7 /10 Excellent
Reviewed: Saturday, August 31, 2019
Supportive staff and an easy rental experience
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R.BATTINENI
Toronto
8.3 /10 Very good
Reviewed: Wednesday, August 28, 2019
they have excellent new cars.
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Janice Christy
Toronto
2 /10 Poor
Reviewed: Tuesday, August 27, 2019
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Jaspreet Perhar
Mississauga
8.7 /10 Very good
Reviewed: Tuesday, August 27, 2019
Worst company i ever dealt with. Would never like to see there face again. Had to pay extra $25 for KM even though i booked 3500 km included in the booking.
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ap
Toronto
9.3 /10 Excellent
Reviewed: Saturday, August 24, 2019
I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.
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N.Sioson
Toronto
10 /10 Excellent
Reviewed: Thursday, August 22, 2019
Further than I thought but that was because I came from North York, not from the airport. The free shuttle from the airport is definitely a big bonus to go to the pick up/drop off area
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Thursday, August 22, 2019
The car was excellent. It took some time to be collected at airport and to get sorted out at Routes. Staff were ok. I had a query about items on the bill and sent an email to Routes. Did not get a reply
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C.Robitaille
Toronto
8.7 /10 Very good
Reviewed: Thursday, August 22, 2019
I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.
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C.Landry
Toronto
9 /10 Excellent
Reviewed: Wednesday, August 21, 2019
The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.
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A.Kodsi
Toronto
10 /10 Excellent
Reviewed: Wednesday, August 21, 2019
Brand new car , competitive prices in comparison with other rental companies
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Stanley
Toronto
8 /10 Very good
Reviewed: Saturday, August 17, 2019
I am still waiting to be reimbursed for my deposit two weeks later
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C.Donaghy
Toronto
4 /10 Average
Reviewed: Saturday, August 17, 2019
The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.
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P. Manzo
Toronto
6 /10 Average
Reviewed: Thursday, August 15, 2019
Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.
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Anonymous
Toronto
7 /10 Good
Reviewed: Thursday, August 15, 2019
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
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Dana S
Toronto
10 /10 Excellent
Reviewed: Wednesday, August 14, 2019
I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it
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J.Kong
Toronto
5.7 /10 Average
Reviewed: Tuesday, August 6, 2019
This rental company staff should not exist .
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Freddie
Toronto
10 /10 Excellent
Reviewed: Thursday, July 25, 2019
Routes car rental staff fast and efficient. Highly recommended.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Wednesday, July 17, 2019
Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really? Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$. Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason
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Y.Von
Toronto
7.7 /10 Good
Reviewed: Tuesday, July 16, 2019
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
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M.Turner
Toronto
7.7 /10 Good
Reviewed: Sunday, July 14, 2019
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
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A.L.
Toronto
10 /10 Excellent
Reviewed: Tuesday, July 9, 2019
Excellent professional service
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Eileen Doherty
Toronto
10 /10 Excellent
Reviewed: Saturday, July 6, 2019
Very good.
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Anonymous
Toronto
9.7 /10 Excellent
Reviewed: Wednesday, July 3, 2019
I got upgraded to brand new Wrangler Jeep that only 16 miles odometer. The problem was this car had 3600 cc engine and fuel wasteful. The stability and comfortable also less compare with Nissan Rogue. We got car with almost empty tank might be because of car just sent out from dealer. The price is good and Routes didn't push me to buy additional insurence and else.
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s.burgin
Toronto
10 /10 Excellent
Reviewed: Wednesday, July 3, 2019
As the car we booked wasn’t back in they upgraded us to a 7 seater SUV
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R.Advani
Toronto
4.7 /10 Average
Reviewed: Tuesday, July 2, 2019
Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.
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S.Malhotra
Toronto
10 /10 Excellent
Reviewed: Tuesday, June 25, 2019
Good as usual, they gave me a brand new car.
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Violet Trollpoe
Toronto
4 /10 Average
Reviewed: Tuesday, June 25, 2019
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B.Bebb
Toronto
9.7 /10 Excellent
Reviewed: Friday, June 21, 2019
Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.
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Jamie Wolf
Toronto
6 /10 Average
Reviewed: Saturday, June 15, 2019
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C.Sullivan
Toronto
9.7 /10 Excellent
Reviewed: Tuesday, June 11, 2019
Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.
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S.Malhotra
Toronto
9 /10 Excellent
Reviewed: Monday, June 10, 2019
Great customer service.
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K.Dhaliwal
Brampton
9.7 /10 Excellent
Reviewed: Monday, June 10, 2019
They are vary friendly
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AF
Toronto
9.3 /10 Excellent
Reviewed: Wednesday, June 5, 2019
Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.
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R.Startup
Toronto
10 /10 Excellent
Reviewed: Monday, June 3, 2019
The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.
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Sangha
Toronto
9.7 /10 Excellent
Reviewed: Saturday, June 1, 2019
Got a brand new car from them, pretty happy
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Happy Customer
Toronto
10 /10 Excellent
Reviewed: Saturday, June 1, 2019
Car exceeded expectations, process was simple
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L.Christodoulou
Toronto
9 /10 Excellent
Reviewed: Friday, May 31, 2019
Yes
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J.Langan
Toronto
8.3 /10 Very good
Reviewed: Wednesday, May 29, 2019
I ordered a medium Nissan suv, they seemed to want to push me in a jeep wranfler instead. I pushed back to get the Nissan. It was onlyb5000 km old. Very technically advance, could steer itself around corners type technology. Car was flawless in performance and got great fuel economy
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F.A.
Toronto
9.7 /10 Excellent
Reviewed: Monday, May 27, 2019
Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.
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N.Lodge
Toronto
10 /10 Excellent
Reviewed: Tuesday, May 21, 2019
Excellent service
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M.Montgomery
Toronto
8 /10 Very good
Reviewed: Sunday, May 19, 2019
If you rent a car and it’s should be the car you rent and I did not get that
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N.Simion
Toronto
10 /10 Excellent
Reviewed: Sunday, May 19, 2019
The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.
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Dinah Faulkner
Toronto
10 /10 Excellent
Reviewed: Wednesday, May 15, 2019
Received a free upgrade to a new GMC at pickup, it was awesome! Simply excellent!
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S.Streich
Toronto
9.7 /10 Excellent
Reviewed: Tuesday, May 7, 2019
Routes was great. Had a great experience.
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j.alaimo
Toronto
8 /10 Very good
Reviewed: Tuesday, April 30, 2019
yes
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A.Alkilany
Toronto
9 /10 Excellent
Reviewed: Sunday, April 28, 2019
I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.
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P.Cater
Toronto
6.7 /10 Average
Reviewed: Friday, April 19, 2019
The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.
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Anonymous
Toronto
9.3 /10 Excellent
Reviewed: Wednesday, April 10, 2019
Great value for money
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f.arvelo
Toronto
7.3 /10 Good
Reviewed: Tuesday, April 2, 2019
Looks like they dont have many cars to select from...I wanted a car and they gave a jeep...
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Harvey Louis
Toronto
2 /10 Poor
Reviewed: Tuesday, March 26, 2019
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I.Kong
Toronto
9.3 /10 Excellent
Reviewed: Friday, March 15, 2019
very friendly service.
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mobsaleh
Toronto
7.7 /10 Good
Reviewed: Wednesday, March 13, 2019
Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.
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JDD
Toronto
6.3 /10 Average
Reviewed: Friday, March 8, 2019
We have asked for the following refunds without a response as of today. coolant: 15.26 windshield fluid: 3.11 not incursion into USA: 13.00 TOTAL: CANADIAN $31.37
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Elijah Belloc
Toronto
4 /10 Average
Reviewed: Sunday, February 24, 2019
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A.Young
Toronto
10 /10 Excellent
Reviewed: Friday, February 22, 2019
Car was dangerously low on gas at pickup. I had to return it with more gas.
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M.Kalember
Toronto
9.7 /10 Excellent
Reviewed: Thursday, February 21, 2019
At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
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Deborah Joshua
Toronto
10 /10 Excellent
Reviewed: Wednesday, February 20, 2019
The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.
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TorontoCar
Toronto
8.7 /10 Very good
Reviewed: Monday, February 4, 2019
Car provided wasn't as advertised. The car received was good but I needed more space for bags, hence had to take more trips and cost me more. The pick up wait was over an hour. The drop off time was smooth and quick. If you could lower your prices more, this would help me book more.
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Anonymous
Toronto
8.7 /10 Very good
Reviewed: Tuesday, January 29, 2019
Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..
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Jennifer Wood
Toronto
8 /10 Very good
Reviewed: Saturday, January 12, 2019
The location is a bit far from the airport, about a ten-minute drive.
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Armstrong Sam
Toronto
2 /10 Poor
Reviewed: Saturday, January 12, 2019
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L.Koshy
Toronto
10 /10 Excellent
Reviewed: Sunday, December 30, 2018
The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.
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Winifred Raglan
Toronto
2 /10 Poor
Reviewed: Monday, November 26, 2018
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Bernard Sara(h)
Toronto
10 /10 Excellent
Reviewed: Sunday, November 18, 2018
Very close to the airport, with a shuttle service to the car rental company. There's a gas station nearby, very convenient.
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Griselda Nathaniei
Toronto
8 /10 Very good
Reviewed: Thursday, November 15, 2018
The staff's attitude was very enthusiastic
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Adonis Stella
Toronto
8 /10 Very good
Reviewed: Tuesday, October 16, 2018
Small company, low cost
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Marina Pitman
Toronto
10 /10 Excellent
Reviewed: Sunday, October 7, 2018
I've always rented from this company; the cars are in great condition and almost always new. The rental and return process is simple, though it's a bit of a distance from the airport terminal. However, their shuttle service is very good.
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June MacMillan
Toronto
2 /10 Poor
Reviewed: Tuesday, October 2, 2018
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Birinder
Toronto
10 /10 Excellent
Reviewed: Monday, September 24, 2018
Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing
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R.Hallihan
Toronto
9.8 /10 Excellent
Reviewed: Friday, September 21, 2018
Like: I liked all the process
Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.
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E.Nalubega
Toronto
10 /10 Excellent
Reviewed: Friday, September 14, 2018
Like: Everything esp the service
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D.Lee
Toronto
8.6 /10 Very good
Reviewed: Thursday, September 13, 2018
Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.
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L.vanderLinde
Toronto
9 /10 Excellent
Reviewed: Wednesday, September 5, 2018
Like: Easy driving
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P.Konechny
Toronto
10 /10 Excellent
Reviewed: Friday, August 31, 2018
Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.
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H.JONES
Toronto
10 /10 Excellent
Reviewed: Monday, August 27, 2018
Like: Professionalism
Dislike: Clean car and quick pick up and drop off at the airport
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R.mak
Toronto
8 /10 Very good
Reviewed: Saturday, August 25, 2018
Like: service is fine, car is meet my standard.
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E.de oliveira
Toronto
9.8 /10 Excellent
Reviewed: Thursday, August 23, 2018
Like: the car is too safe, good space inside
Dislike: no words
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J.Stancliffe
Toronto
9.2 /10 Excellent
Reviewed: Sunday, August 19, 2018
Dislike: The transportation to the airport was so late that I missed my flight.
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J.Perez
Toronto
9.8 /10 Excellent
Reviewed: Saturday, August 18, 2018
Like: Ok
Dislike: Ok
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Gustave Malory
Toronto
6 /10 Average
Reviewed: Tuesday, August 7, 2018
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Y.AHMD
Toronto
9.8 /10 Excellent
Reviewed: Thursday, July 19, 2018
Like: Neat and low mileage cars
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Azi
Brampton
9.6 /10 Excellent
Reviewed: Wednesday, July 18, 2018
Like: everything
Dislike: the location
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S.Maharaj
Toronto
8.6 /10 Very good
Reviewed: Thursday, July 5, 2018
Like: Fuel consumption was excellent
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T.Inamdar
Toronto
9.2 /10 Excellent
Reviewed: Wednesday, June 27, 2018
Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.
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M.Laframboise
Toronto
8.2 /10 Very good
Reviewed: Tuesday, June 26, 2018
Like: Friendly staff. Brand new car. Very good price
Dislike: long waiting period for pickup.
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A.CREWS
Toronto
9.6 /10 Excellent
Reviewed: Tuesday, June 26, 2018
Like: The whole experience was awesome, friendly, helpful and professional.
Dislike: Nothing to report.
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Boyce Sharp
Toronto
10 /10 Excellent
Reviewed: Sunday, June 24, 2018
The staff were very friendly.
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D.Henry
Toronto
10 /10 Excellent
Reviewed: Tuesday, June 5, 2018
Like: the trip was really good the van was comfortable the price was awesome
Dislike: The van rotors needs to be change.
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Martial
Toronto
9 /10 Excellent
Reviewed: Tuesday, February 27, 2018
Like: Good price Nice car Great stuff Airport shuttle
Dislike: Far from the airport
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