Will avoid renting with Budget

A bit slow.

We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us. This was unacceptable as we were going to be driving in snow on ski fields for the 5 days. We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle. This was not offered at any stage.

no concerns.

Queued for an hour to pick up the car; got charged over $300 as a deposit. In the end, I found out it was for full insurance which was added secretly.

The car rental service was quite good.

I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!