CAR RENTAL REVIEWS ON BUDGET AT DENVER AIRPORT, DEN

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

Very satisfied.

Excellent, customer care giving necessary advice on upgrade to 4 x 4 for winter travel..

The airport queue was a bit long, but the staff's service attitude was excellent.

They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

Queued for an hour to pick up the car; got charged over $300 as a deposit. In the end, I found out it was for full insurance which was added secretly.

The service was good and the staff were friendly.

The staff at the reception were very welcoming and even upgraded the car model, allowing us to choose the vehicle ourselves.

The oil warning light was on when I got to vehicle. I went back to office and asked them to put more oil. They said they couldn’t and reassured me it was fine..... that their oil sensors were set very high. I said I was doing a road trip so could they check oil level. They said they couldn’t but I could do went back to car. Engine was hot and I had not cloth to wipe dip stick so couldn’t see oil level very well. Went back to office and they reassured me I would have enough oil. As it happens the light stayed on for our 1400 mile journey and there was no problem but the oil light was disconcerting and should not have been on! Also the back of our car outside was filthy. I have photos to prove.

I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!

Overall service is good

It's okay.

The counter staff was amazing, the wait was really long to pick up though. They appeared to have as many staff on as possible.

We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us. This was unacceptable as we were going to be driving in snow on ski fields for the 5 days. We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle. This was not offered at any stage.

no concerns.

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.

Need to speed up the pick up process.

Great prices

Satisfied

Very satisfied

The car rental service was quite good.

After waiting in line for more than an hour, I finally reached the counter. When I booked through the rental platform, I had already purchased full insurance. At the counter, I told the staff that I'd fully paid and bought full insurance. She asked me to sign on the iPad, where I noticed a lot of English terms and an amount listed. I reiterated that I had already paid in full and wondered why the amount was displayed. She assured me I wouldn't need to pay extra, it was just a signature. She didn't provide any contract or receipt, only a pick-up slip. After returning the car, I discovered $112.75 had been charged from my card. When I called to inquire, they said it was for additional insurance fees. I found this very confusing—I'd already purchased full insurance, why would I need duplicate coverage? Additionally, if there were extra charges, the staff should clearly inform customers about the amount and purpose. Such unclear charges feel like a deceptive act towards customers.