easy and went super well

The staff's attitude was quite indifferent, the waiting time in line was long, and the on-site office was small and crowded, making it tiring to stand and wait. After picking up the car, I had some questions but no one responded when I returned to ask, and I was told to queue up again.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.

Hertz over booked. There were three of us there for one pickup truck. Needless to say, I didn’t get that truck. The one that arrived late got it because they called to make sure it was there. Thought that was what a reservation is for. Didn’t get a truck until two hours later. Missed a deadline and will have to rent another truck to finish my project at a later time. Was not happy with the experience. It is definitely going to cost me a bit of money.

Process of reserving was easy, but see comments above