Satisfied overall, but they suggested upgrading to a four-wheel-drive for safety in snowy weather, and it didn't snow at all during the 10-day rental.

Excellent service, very patient.

The car rental process at Dollar in Newark Airport was quite convenient. The staff did not heavily promote insurance. Since we picked up the car at night and it was raining, there were no staff on site. When someone did show up, they just pointed to the cars in the distance and let us choose one ourselves. Luckily, the SUV we picked was in good condition.

Like: The ease of renting and efficiency/pleasant demeanor of service rep.
Dislike: Extension was a bit pricey.