Car needed to be replaced...this took more than one phone call from the park rangers to accomplish this.

The wait for puck up by shuttle was long and had to wait twice cause not enough room. The line to pick up was extremely long and took forever but for the price its expected.

Awesome, easy to use, great customer service, felt like I was being taken care of. Would use and recommend over and over again.

A worst experience and I had to wait more than an hour in line to get my turn. The counter staff Jessy gave me a paper with lots of charges 100$. She did not even ask me to add additional. I picked up car and I realized extra charges went back to speak to them . Very bad experience staffs are rude and worst place .

Excellent

The car and service @ Fox met our expectations. The agent tried to pressure us to sell us the Pass for the Florida tolls; she even said that there are tolls that do not accept any other form of payment. We found this to be untrue in our experience driving through a lot of tolls. We did not find the online extension of our rental user-friendly. It locks the fees and you can't opt-out. We tried calling and the wait times were excessive. All of this can be improved.

The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.