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Terrible customer service front desk and worst system, response time.

Reviewed: Tue, Apr 16, 2019
About Hertz: 6.3 /10
Service in the front desk was terrible. Booked vehicle was not available, they had only one similar vehicle in option but the guy in desk, he says we can't give you this vehicle because of security reason. He was about to say we are not able to provide any vehicle but after mechanic check, we finally get a vehicle and we spent more than an hour. I asked off hour returned policy, he told we do not have dropbox but you can park in our parking lot and leave the key inside the vehicle and I asked twice just for make sure cause I have never done this thing, leave a key inside of the car, I guessed they have an extra key. Exactly I followed the instruction when I returned the car but they didnt close my account till a week later from car return day. I keep calling to all the possible location, customer service, manager, pick up location the guy who was sell to me, keep telling the story but nobody able to solve the situation right a way. they keep charging $100 per day on my CC. seller guy told me you left a key inside the car so we are not able to get key from inside so we have to call AAA and whatever the charges you would be responsible for that, which is totally unfair. I spent about 2 hours in a call every day after 5 days of return the vehicle. finally, I have seen they charge regular charges for one day but I am not quite happy with the overall system, service and response timing. I had a deal with so many rental company but never had this kind of worst situation, what about my compensation?
Full Size | Nissan Pathfinder 2 Doors or similar

Relevant Reviews on Hertz in United States

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About Hertz: 10.0 /10
Extremely satisfied! The car was in great condition, and they allowed me to return it at a different location without charging an extra fee when my travel plans changed in the last few days. Fantastic!
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L.Rudenas

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Compact | Mystery car or similar
Reviewed: Thu, Jul 14, 2022
“A disaster dealing with Hertz when making a small change for a GPS for safety reasons.”
About Hertz: 7.0 /10
Hertz didnt follow the contract and overcharged twice the agreed price for only asking for a GPS. I paid over 1000 Australian Dollars when the contrcat was 489 Australian dollars. Hertz bill in america was 489 USA Dollars but I got charged 1000 Australian dollars. Hertz ripped off me and now I need to be on a budget in Australia.
About QEEQ: 10.0 /10
QEEQ excellent but Hertz is a disaster. I got charged twice the original agreement for only requesting a GPS. Recommend your customers to use a phone for navigation and no change anything at the Airport crows.

B.Kleczek

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Full Size | Nissan Pathfinder 2 Doors or similar
Reviewed: Mon, Aug 19, 2019
About Hertz: 9.0 /10
Was ov er charged claiming I returned the vehicle last however I returned the vehicle early. Was also charged a fuel surcharge when in fact I returned the vehicle with more fuel than when I picked up the vehicle
About QEEQ: 10.0 /10
Easy easy easy

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