CAR RENTAL REVIEWS ON HERTZ AT SAN FRANCISCO AIRPORT, SFO

The front desk staff patiently helped us resolve the issue.

A very good car rental company.

Satisfied

I was completely clueless and just tried to balance between reviews and price, so I chose Hertz. It turned out to have the longest line when picking up the car. My broken English was not enough, but the staff patiently communicated with me using translation software.

希望した車種の在庫がなく日産のRougueになってしまった

Very good

Hertz shows poor service; non-gold members had to wait several hours to pick up the car, and we only got it after arguing.

Very satisfied

Great.

Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.

Still very satisfied.

I had already informed the rental company that I did not need any insurance, yet they forcibly added PAI/PEC. Additionally, they charged two deposits of $200 each, totaling $400, but the rental paperwork only shows a deposit of $200. However, my credit card records indicate two $200 charges. When returning the car, I was told the deposit authorization would be released on the same day, but it's already been two days and it hasn't been lifted yet. I hope QEEQ can help coordinate the refund of the deposit.

Quite satisfied, there are many offices nationwide.

Quick and easy car rental without unnecessary chatter or hidden fees.

Fui muito bem atendida pelos colaboradores da Hertz.

There are hidden charges, and the actual cost was about 400 RMB higher than the price on Zuzuche. The Hertz staff said it was a mandatory government charge, leaving no room for negotiation.

Very satisfying.

Remember to bring a printed translation document when picking up the car. I've rented multiple times before without using a translation document, and thought it would be fine this time as well. However, it turned out to be quite challenging to communicate, and in the end, I could only rent the car using my passport and driver's license.

It's okay, but the $200 deposit hasn't been refunded yet, and I went through three toll bridges.

Do not rent electric cars. Each charge costs $50, but it actually only requires $25–28. If you drive long distances in a day, you'll end up paying double the electricity fee, which is quite unreasonable.