Good booking, terrible car company

There were a lot of people picking up cars, they suggested insurance but didn't push too hard.

The waiting time depends on whether the renter's documents are complete, mainly the credit card. If the renter has a credit card under their own name and speaks the language well, they are less likely to encounter issues.

Very satisfied, will choose this rental company again next time.

The staff was very friendly. My English is not very good, I can understand simple words but get confused with long sentences. He patiently explained everything to me over and over. He said that they need to authorize 1200 euros on my credit card, which I initially didn't understand and got scared because I thought they were asking for an extra 1200 euros. I told him I had already paid for everything, including the most expensive insurance. He explained that the insurance money doesn't go to the company. If there is an issue, they need to charge my credit card first for repairs, and then the insurance company reimburses me. I finally understood after his long explanation.