BARCELONA CAR RENTAL REVIEWS

Really good.

There were quite a lot of people when we picked up the car, so we had to wait a bit, but the return process was pretty efficient. You can basically just drop the car and leave. We only spent a little extra time because of the fueling issue. In the end, the staff acknowledged that the tank wasn’t full when we picked it up and gave us a fair settlement plan.

Pretty good overall.

They barely tried to upsell us, which was nice. The guy did remind us that the car was really small, but I told him it was fine since it was just the two of us, so no need to upgrade. He also asked if we wanted extra insurance; I said no and he didn’t push it at all. The whole process was quick and straightforward. It’s self-service pickup: you go to the first floor of the parking garage and find the car yourself. He wrote down a parking spot for us, but it was probably wrong—should’ve been 73 and he put 93. In any case, you just go to that general area, use the key fob to lock/unlock as you walk around, and you’ll eventually spot your car.

It was okay overall.

Absolutely loved the whole rental experience—everything went smoothly from start to finish.

It was okay overall, nothing special but nothing really bad either.

It was okay overall.

Pretty good overall.

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

When we arrived, there were quite a few groups waiting in line. Luckily there were three counters open, so things moved along okay, but the car they gave me was in pretty average condition.

The guy at the counter spoke really good English, so everything went smoothly. To keep things simple, we just bought the full insurance right there. He then upgraded our car on the spot after checking how much luggage we had, and switched us to a Ford.

The Clio is a Renault model that’s really budget-friendly and great value for money.

Really good overall.

Excellent experience—the car was really new, and there was zero upselling or hassle.

Great service and super efficient.

Service was great, and they even gave my kid a set of drawing pens.

Europcar has always been the benchmark among the big rental companies for me—service is great and definitely better than Sixt. I wanted to drive a BMW, but they said I arrived more than an hour late so they couldn’t hold the X1 and offered an Audi Q3 instead, saying it’d be roomier. When I went to pick it up I realized it really was bigger, and then they actually upgraded me again to a Q5, which was a fantastic surprise. The car was quite new but had lots of scratches, so I took photos of everything. The scratches are most likely because streets and parking garages in major European cities are really narrow. If the car hadn’t had so many marks on it, I’d have given them a perfect score.

Super satisfied with the whole experience.