Good overall, would use gold car again. Have in the past with no issues too.

The waiting time was a bit long, but the staff had a great attitude and did not push unnecessary sales.

Very satisfied.

Counter staff (women) not particularly friendly but we still like to use Goldcar.

Good but didn’t use drop price. Really like EasyRentCars.

We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.

I was happy with the service and the car. However, there was an extra unexpected charge when I collected the car. It wasn’t clear what this was for as it was suggested it was for airport taxes, but EasyRentCars stated all taxes and fees were included.