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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Camille FitzGerald

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Aug 16, 2024
About Europcar: 8.0 /10
It's okay.
About QEEQ: 8.0 /10

Mandel Rebecca

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Nov 18, 2019
About Europcar: 2.0 /10

Augus Toby

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Aug 20, 2017
About Europcar: 10.0 /10
The car rental company is right at the parking lot opposite Terminal 3 of Melbourne Airport. Picking up and dropping off the car is very convenient, and the staff are quite friendly. When they learned that we had a child with us, they provided a car seat for free. When returning the car, make sure to mark the parking lot entrance on the map early. Once you drive into the parking lot, the return point is immediately there. The employee just walked around the car once to complete the check, which was very quick.
About QEEQ: 10.0 /10

Lee

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Jan 22, 2020
“Overall great experience.”
About Europcar: 9.3 /10
Good
About QEEQ: 10.0 /10
Easy to book

G.Conomos

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Economy | Toyota Yaris or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jun 10, 2019
“I will be back.”
About Europcar: 8.0 /10
Just another big company with scant regard for customers.
About QEEQ: 8.0 /10
I was pleasantly surprised with both the price and the service.

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