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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Hardy Malachi

View more >
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Mar 17, 2019
About Europcar: 8.0 /10
It's okay

Grover Gabriel

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Feb 4, 2017
About Europcar: 6.0 /10

U.IBEh

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Compact | Mercedes-Benz A Class or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Jun 9, 2022
“Poor communication, unfriendly and inconsiderate staff”
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

V.Trask-Hall

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Mar 12, 2020
“First class service”
About Europcar: 10.0 /10
Excellent swift service
About QEEQ: 10.0 /10
Another great experience

G.Anand

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Full-Size Van | Toyota Commuter 12 Seats or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Apr 19, 2018
“Overall had a very pleasing experience .. vehicle absolutely met our requirement”
About Europcar: 9.4 /10
Like: Vehicle was in good condition ..

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