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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Gale Stone

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Apr 26, 2025
About Europcar: 2.0 /10
Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Gustave Gold

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Apr 25, 2025
About Europcar: 10.0 /10
Many locations and highly efficient.
About QEEQ: 10.0 /10

Mamie Jonah

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Apr 16, 2025
About Europcar: 8.0 /10
It's been a week since the car was returned, and the deposit hasn't been refunded yet. Other than that, no issues.
About QEEQ: 8.0 /10

Dave Winifred

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Apr 9, 2025
About Europcar: 10.0 /10
Very good.
About QEEQ: 10.0 /10

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