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Search for Europcar Car Rentals in Melbourne

Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Toyota Corolla image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Camille FitzGerald

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Aug 16, 2024
About Europcar: 8.0 /10
It's okay.
About QEEQ: 8.0 /10

Carr Marshall

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Feb 28, 2017
About Europcar: 4.0 /10

Riva Walkley

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Jul 17, 2017
About Europcar: 10.0 /10
Excellent service, easy rental and return
About QEEQ: 10.0 /10

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Small SUV | MG HS or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Dec 30, 2023
“Best deal from QEEQ and best car rental experience with Europcar.”
About Europcar: 10.0 /10
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
About QEEQ: 10.0 /10
I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.
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O.Smith

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Convertible | BMW 2 Series Cabrio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Jan 1, 2020
About Europcar: 9.0 /10
Got a better can than I booked which was great. Will use europcar again because of this
About QEEQ: 10.0 /10

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