Upgrade which I did not ask for but I was charged for and was not informed

Many locations and highly efficient.

I booked a child seat through the rental company, but when I arrived at Melbourne Airport, the rental counter said I hadn't reserved it in advance and they didn't have any available on the spot. They told me I had to find a child seat myself before my 2-year-old son could get in the car! I made countless phone calls and searched all over the airport and nearby areas, but couldn't find any child seat rentals or sales. Talking to the rental company's representative over the phone didn't help either. Eventually, the rental company told me to come back the next morning to pick up the car, maybe they would have a child seat, but only 50% chance, and they couldn't guarantee it. Fortunately, the rental company called me later in the evening to inform me that a child seat was available.

Because we were a group of five, considering the number of people and luggage, we rented a Toyota Kluger. The seats were spacious, and the trunk was large. When we arrived at the EUROPCAR near Melbourne airport, the staff told us that the previous renter had not returned the car yet and suggested we rent from Budget, claiming it would be $100 AUD cheaper. When we arrived at Budget, it was indeed $100 AUD cheaper in rental fee, but EUROPCAR included comprehensive insurance. Adding the same insurance coverage at Budget cost an additional $49 AUD per day, making the insurance from our previous contract not applicable there. After more than an hour of communication, we returned to EUROPCAR and explained the situation to the staff. The staff then communicated with Budget again and offered us an upgrade to full insurance for an additional $40 AUD, to which we agreed. However, when we finally picked up the vehicle, it was a Jeep, which was very narrow. Three women in the back seat felt cramped, and the trunk was small. With three 20-inch suitcases and two 24-inch suitcases, it was completely full. Backpacks and other items had to be placed under the seats, making the already cramped space even more crowded...

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

Excellent swift service

Another great experience