Very poor. There were many ways Europecar could have supported me at the pick up time.

Excellent service.

Very professional and considerate! We initially booked a Mercedes B-Class, but seeing that we had a lot of luggage, the staff upgraded us to a brand new Touran. Awesome!

The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.

Everything worked fine

The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded. At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined

Was just a little concerned that no deposit was required pre collection date. However all seemed ok

Finding your way to European to drop off is a nightmare. Bordeaux must be the worst signed, most jammed up airport in Europe.