Great if car category is available at pick up time

In Las Vegas, I was rear-ended, and the car rental company said I could exchange the car at the airport branch. However, when I drove the damaged car to the branch, there was no one there. I called both the rental company and the customer service of Zuzuche, but I couldn't reach anyone. I waited from 1 a.m. to past 3 a.m., which was an awful experience. The next day, I went there again and waited from around 10 a.m. to 2 p.m. to finally get a replacement car. This severely disrupted my rest and travel plans.

Actively coordinated the same model

The car condition was acceptable, but there weren't many models to choose from. No need to provide a driver's license notarization document, just the pickup slip and the driver's license. We waited for the shuttle bus at the airport for more than 20 minutes, while buses from other rental companies passed by multiple times. This was the most unsatisfactory part. The return process was simple, but having to drag luggage to take a train to the terminal felt very inconvenient.

Very, very long lines to the desk ... waited more than one hour. It was Sunday in the middle of the day. But every other office had long lines too.

Al llegar me intentaron cobrar seguros innecesarios pero que los muestran como parte del valor normal del arriendo