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+44-2035140670
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+56-226665927
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+52-7449800692
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Live chat Email us Service Code: 5823853122
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FATAL

Reviewed: Wed, Nov 24, 2021
About MEX: 5.0 /10
Pésimo servicio. De entrada tuve que pagar adicional un seguro básico para responsabilidad a terceros siendo que en la compra por medio de qeeq en la hoja decía abajo que ya no había nada más que pagar. Renten los carros por default con ese seguro sin darle la sorpresa al cliente que tiene que pagar otros 4 mil pesos (mínimo). No se si eso sea bronca de qeeq o de MEX. Luego al hacer el pago no aceptaba la tarjeta y empleado me insistía que pusiera bien el nip (asumiendo que lo estaba poniendo mal) y lo que no servía era su terminal. Hasta que no le dije que usara otra terminal y le solucioné el problema. Luego al entregar el carro resultó con un tallón que según ellos era nuevo, y ya lo traía, el carro estaba lleno de rayones y tallones y ese que me cobraron era algo mínimo que se quita con polish y me descontaron $800 pesos del depósito.
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Compact | Hyundai Accent or similar

Relevant Reviews on MEX in Mexico

Cathy Dobbin

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Reviewed: Fri, Oct 11, 2019
About MEX: 10.0 /10
The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.
About QEEQ: 10.0 /10

Y.Roberts

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Nov 9, 2022
“Car was fine but did not like techniques used to get us to spend more money.”
About MEX: 8.0 /10
When we got there they claimed our car was not available and we would have to pay an additional 10 dollars per day. There were plenty of cars on the lot they could have given us. They said we would not have to return the gas tank full. It was 3/4 full when we got the car. We did return it full anyway because we were suspicious they would charge us extra and didn't want to take the chance.
About QEEQ: 10.0 /10

M.Chavez

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Economy | Kia Rio 2 Doors or similar
Reviewed: Wed, Nov 13, 2019
About MEX: 10.0 /10
Very nice people and helpful
About QEEQ: 10.0 /10
Great service and rental insurance options I will use them again

K.Mohney

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Apr 10, 2019
About MEX: 9.0 /10
MEX insisted that I purchase their insurance package even though I had already purchased through EasyRent. After showing my EasyRent insurance certificate, they informed me that the MEX insurance was still required, but reimbursable by EasyRent.
About QEEQ: 10.0 /10

Name

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Luxury SUV | Hyundai Creta or similar
Reviewed: Thu, Feb 7, 2019
“MEX will try to force you into upselling additional car insurance even if you have already purchased”
About MEX: 8.7 /10
They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.

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