CAR RENTAL REVIEWS ON MEX AT CANCUN AIRPORT, CUN

Two weeks traveling in Mexico led to two interactions with the police. The first occurred in Mexico City when driving onto the highway; we were stopped by the police, who claimed our license plate was not allowed to travel that day. They attempted to fine us $200 and threatened to hold the car for two days. Communication was difficult, but after much gesturing, they agreed to let us leave for $100 without a receipt. I paid and got away. The second encounter happened in Cancun. After driving three hours to Pink Beach, we were returning late when we saw police inspecting cars on the roadside. We were stopped, and the officer, speaking limited English, accused us of speeding. I explained we were driving with the flow of traffic and didn’t notice other cars being stopped, but it didn’t matter. After asking us to pull over, another armed officer stood facing us at the car. The police began negotiating the fine and consequences for the infraction. Realizing it was another shakedown, I handed them 500 pesos. They gestured it wasn’t enough, so I handed over another 500. The officer smiled, assured us there would be no record of violations or need to go to the police station, and wished us a good night. At Cancun airport when picking up the rental car, I was told there were no cars available and my reservation was canceled. I approached the manager, who first claimed they hadn’t received my reservation and later said the reserved car wasn’t available. I was forced to book a new reservation at twice the original price. I’ve traveled extensively through Europe and North America, usually opting for self-driving trips, but I’ve never faced situations like this. Despite the unpleasantness, we avoided serious consequences, and it became an informative experience for my kids as they witnessed the reality of the world firsthand. It was an unexpected lesson in understanding disparities between cultures and levels of development firsthand. On a positive note, our stay at The Westin Resort in Cancun was excellent, with great location and facilities. The new year vacation ended happily!

Smooth service

The car rental company's customer service aggressively pushed insurance. Renting a small car for 6 days required purchasing insurance worth over $137, which is more than double the rental fee. It took nearly three hours to finally get the car.

Very good.

Large-scale and efficient.

PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.

Considero bastante desagradable mi experiencia en esta ocasión, en QEEQ me ofrecieron pagar una seguranza para poder rentar el vehículo, pagué una aseguradora por cada día. Vaya sorpresa que al llegar a la agencia, me dicen que ese seguro No me es válido, que debo de pagar otro seguro ya que si no lo pago no me podían hacer entrega del auto. Les mostré la póliza del seguro pagado y no me lo hicieron válido por lo cual tuve que pagar otros 4,000 por otro seguro. PÉSIMA EXPERIENCIA, el personal fue sumamente grosero.

The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.

Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.

Very satisfied.

Very satisfied, issues were resolved promptly.

Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.

Foi eficaz em comunicar a empresa o meu atraso devido a lentidão na imigração.

The first car provided had issues; the brake pads were completely worn out, even leaving marks on the brake discs. We later negotiated to drive a Dodge first and then switch cars. The service was okay, but it wasted a lot of time.

Very satisfied.

Booking through QEEQ is very convenient and straightforward, with detailed reminders about important matters, especially in the hour before pickup.

It's basically fine.

Excellent

No upselling, and the service was very efficient.

Do not have any wishful thinking about this company; there is mandatory consumption. Video evidence is available, but what's terrifying is that the staff stated that even if you complain, it won't matter—they don't care about Chinese customers. If you really need to rent a car, avoid renting at the airport; go to the hotel area instead. The airport is full of traps, with no exceptions.

There were long queues for car pickup and the process was slow. They secretly tried to upsell insurance. Overall, the service was mediocre, and I wouldn't choose this company again.

Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca

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