MEX, Cancun Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

MEX - Cancun Airport Information, Car Rental Instructions & Policies

Address

AEROPUERTO INTERNACIONAL DE CANCUNCARRETERA CANCUN-CHETUMAL KM 22

Telephone

+523346242114

Pick-up Instructions

The MEX - Cancun Airport car rental location is in terminal

You can walk to the counter of MEX - Cancun Airport car rental.

Thank you for choosing Mex Rent-A-Car. Our representative will await your arrival at the Airport. After collecting your luggage, proceed to the contact point within the terminal. An uniformed Mex Rent-A-Car agent will arrange for the shuttle to pick you up and drive you to our main office. Mex Rent-A-Car shuttles are blue with the Mex Rent-A-Car logo. You can also call +52-33-4170-8243 for additional information. if you need to report any issue at pickup or during the rental frame time，pls contact Mex customer service team at +52-3346242114 or at customer.care@mexrentacar.com

Drop-off Instructions

Please return the vehicle to the car rental store. A free shuttle will then bring you back to the airport. Google map link: https://maps.app.goo.gl/BAvGyiwAZe7V3Me79

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Ford Focus Fiat Palio Opel Corsa Renault Clio Kia Forte 2.0 Sedan Aut Subaru Legacy Or Similar Toyota Wigo Kia Picanto Ford Taurus Toyota Corolla Citroen C5 Aircross Aut. - Winter Tyres Volkswagen Taos Suzuki Jimny Ford Expedition Toyota Proace City Verso Volkswagen Arteon Shooting Break Show more > Ford Focus Fiat Palio Opel Corsa Renault Clio Kia Forte 2.0 Sedan Aut Subaru Legacy Or Similar Toyota Wigo Kia Picanto Ford Taurus Toyota Corolla Citroen C5 Aircross Aut. - Winter Tyres Volkswagen Taos Suzuki Jimny Ford Expedition Toyota Proace City Verso Volkswagen Arteon Shooting Break Nissan Rogue Skoda Tracker Caravan Toyota Innova Skoda Kodiaq 7 Seats Kia Soul Toyota Aygo X Volkswagen Tiguan Aut Suzuki Vitara Toyota Hilux Toyota Hilux Pack up ^	MXN 23000-30000	30-60
Ford Focus Fiat Palio Opel Corsa Renault Clio Kia Forte 2.0 Sedan Aut Subaru Legacy Or Similar Toyota Wigo Kia Picanto Ford Taurus Toyota Corolla Citroen C5 Aircross Aut. - Winter Tyres Volkswagen Taos Suzuki Jimny Ford Expedition Toyota Proace City Verso Volkswagen Arteon Shooting Break Show more > Ford Focus Fiat Palio Opel Corsa Renault Clio Kia Forte 2.0 Sedan Aut Subaru Legacy Or Similar Toyota Wigo Kia Picanto Ford Taurus Toyota Corolla Citroen C5 Aircross Aut. - Winter Tyres Volkswagen Taos Suzuki Jimny Ford Expedition Toyota Proace City Verso Volkswagen Arteon Shooting Break Nissan Rogue Skoda Tracker Caravan Toyota Innova Skoda Kodiaq 7 Seats Kia Soul Toyota Aygo X Volkswagen Tiguan Aut Suzuki Vitara Toyota Hilux Toyota Hilux Pack up ^	MXN 47500-50000	30-60
Ford Focus Fiat Palio Opel Corsa Renault Clio Kia Forte 2.0 Sedan Aut Subaru Legacy Or Similar Toyota Wigo Kia Picanto Ford Taurus Toyota Corolla Citroen C5 Aircross Aut. - Winter Tyres Volkswagen Taos Suzuki Jimny Ford Expedition Toyota Proace City Verso Volkswagen Arteon Shooting Break Show more > Ford Focus Fiat Palio Opel Corsa Renault Clio Kia Forte 2.0 Sedan Aut Subaru Legacy Or Similar Toyota Wigo Kia Picanto Ford Taurus Toyota Corolla Citroen C5 Aircross Aut. - Winter Tyres Volkswagen Taos Suzuki Jimny Ford Expedition Toyota Proace City Verso Volkswagen Arteon Shooting Break Nissan Rogue Skoda Tracker Caravan Toyota Innova Skoda Kodiaq 7 Seats Kia Soul Toyota Aygo X Volkswagen Tiguan Aut Suzuki Vitara Toyota Hilux Toyota Hilux Pack up ^	MXN 2000-15000	30-60
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	MXN 23000-50000	30-60
Gwm Tank 300 Porsche Macan Jeep Wrangler Pack up ^	MXN 5700-25000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, JCB, AMEX

DinersClub,Discover,UnionPay are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 85 years old

Young Driver Fee applies at 18 - 24 years old with charge of USD 13.57 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Mexico

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
United States

An additional charge will apply if crossing the US border. For additional details please ask counter agents about U.S. Insurance (USI).

Not allowed:

Taking rental cars to the countries that are not listed in Conditional is not allowed.

Vehicles cannot cross the border to southern countries.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 1300-1660 for Ford Focus,

USD 700-1350 for Fiat Palio,

USD 1900-2500 for Volkswagen Taos,

USD 2150 for Suzuki Jimny,

USD 1300-1420 for Opel Corsa,

USD 700-1400 for Renault Clio,

USD 1800-1850 for Kia Forte 2.0 Sedan Aut,

USD 1000-6100 for Ford Expedition,

USD 1770 for Volkswagen Arteon Shooting Break,

USD 2800-4000 for Toyota Proace City Verso,

USD 800-1600 for Subaru Legacy Or Similar,

USD 1000-2200 for Nissan Rogue,

USD 3800 for Toyota Innova,

USD 850-4000 for Skoda Kodiaq 7 Seats,

USD 700-3000 for Toyota Wigo,

USD 1520-1800 for Kia Soul,

USD 1000-2500 for Toyota Aygo X,

USD 1250-2500 for Ford Taurus,

USD 1000-7600 for Porsche Macan,

USD 1400-3000 for Toyota Corolla,

USD 1250-5200 for Volkswagen Tiguan Aut,

USD 3500-5000 for Jeep Wrangler,

USD 2220 for Toyota Hilux,

USD 6100 for Gwm Tank 300,

USD 3800 for Skoda Tracker Caravan,

USD 2900 for Toyota Sienna,

USD 1300 for Kia Picanto,

USD 2850 for Suzuki Vitara,

USD 1300-7600 for other car models.

Theft Insurance Excess differs by car model:

USD 1300-1660 for Ford Focus,

USD 700-1350 for Fiat Palio,

USD 1900-2500 for Volkswagen Taos,

USD 2150 for Suzuki Jimny,

USD 1300-1420 for Opel Corsa,

USD 700-1400 for Renault Clio,

USD 1800-1850 for Kia Forte 2.0 Sedan Aut,

USD 1000-6100 for Ford Expedition,

USD 1770 for Volkswagen Arteon Shooting Break,

USD 2800-4000 for Toyota Proace City Verso,

USD 800-1600 for Subaru Legacy Or Similar,

USD 1000-2200 for Nissan Rogue,

USD 3800 for Toyota Innova,

USD 850-4000 for Skoda Kodiaq 7 Seats,

USD 700-3000 for Toyota Wigo,

USD 1520-1800 for Kia Soul,

USD 1000-2500 for Toyota Aygo X,

USD 1250-2500 for Ford Taurus,

USD 1000-7600 for Porsche Macan,

USD 1400-3000 for Toyota Corolla,

USD 1250-5200 for Volkswagen Tiguan Aut,

USD 3500-5000 for Jeep Wrangler,

USD 2220 for Toyota Hilux,

USD 6100 for Gwm Tank 300,

USD 3800 for Skoda Tracker Caravan,

USD 2900 for Toyota Sienna,

USD 1300 for Kia Picanto,

USD 2850 for Suzuki Vitara,

USD 1300-7600 for other car models.

Third Party Liability Insurance Excess differs by car model:

MXN 0 for other car models.

USD 0 for Ford Focus,

USD 0 for Fiat Palio,

USD 0 for Volkswagen Taos,

USD 0 for Suzuki Jimny,

USD 0 for Opel Corsa,

USD 0 for Renault Clio,

USD 0 for Kia Forte 2.0 Sedan Aut,

USD 0 for Ford Expedition,

USD 0 for Volkswagen Arteon Shooting Break,

USD 0 for Toyota Proace City Verso,

USD 0 for Subaru Legacy Or Similar,

USD 0 for Nissan Rogue,

USD 0 for Toyota Innova,

USD 0 for Skoda Kodiaq 7 Seats,

USD 0 for Toyota Wigo,

USD 0 for Kia Soul,

USD 0 for Toyota Aygo X,

USD 0 for Ford Taurus,

USD 0 for Porsche Macan,

USD 0 for Toyota Corolla,

USD 0 for Volkswagen Tiguan Aut,

USD 0 for Jeep Wrangler,

USD 0 for Toyota Hilux,

Third Party Liability Insurance Excess differs by car model:

USD 0 for Ford Focus,

USD 0 for Fiat Palio,

USD 0 for Volkswagen Taos,

USD 0 for Suzuki Jimny,

USD 0 for Opel Corsa,

USD 0 for Renault Clio,

USD 0 for Kia Forte 2.0 Sedan Aut,

USD 0 for Ford Expedition,

USD 0 for Volkswagen Arteon Shooting Break,

USD 0 for Toyota Proace City Verso,

USD 0 for Subaru Legacy Or Similar,

USD 0 for Nissan Rogue,

USD 0 for Toyota Innova,

USD 0 for Skoda Kodiaq 7 Seats,

USD 0 for Toyota Wigo,

USD 0 for Kia Soul,

USD 0 for Toyota Aygo X,

USD 0 for Ford Taurus,

USD 0 for Porsche Macan,

USD 0 for Toyota Corolla,

USD 0 for Volkswagen Tiguan Aut,

USD 0 for Jeep Wrangler,

USD 0 for Toyota Hilux,

MXN 0 for other car models.

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Cancun Airport

Hotels

1.7 mi from Comfort Inn Cancun Aeropuerto

1.8 mi from Fairfield Inn & Suites by Marriott Cancun Airport

1.8 mi from Courtyard By Marriott Cancun Airport

Other Landmarks

8.6 mi from Ceviche\'s Fountain

8.7 mi from Mercado 28

8.9 mi from Cancun Government Palace

CHECK RATES

Map view of MEX Store Location

coordinates: 21.041701 -86.87539

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 1.8
Vehicle cleanliness: 1.8
Spaciousness: 2.0
Counter staff: 1.4
Pick-up location: 2.0
Drop-off location: 1.9
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Dominic Harrington
Cancun
8 /10 Very good
Reviewed: Friday, August 1, 2025
It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.
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Alva Arabella
Cancun
6 /10 Average
Reviewed: Thursday, June 5, 2025
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Hilary Addison
Cancun
10 /10 Excellent
Reviewed: Monday, February 17, 2025
No upselling, and the service was very efficient.
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Cynthia Clemens
Cancun
8 /10 Very good
Reviewed: Thursday, February 13, 2025
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
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Max Adam
Cancun
6 /10 Average
Reviewed: Thursday, February 6, 2025
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Hobart Gilbert
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 5, 2025
Smooth service
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Yetta Twain
Cancun
8 /10 Very good
Reviewed: Saturday, February 1, 2025
It's basically fine.
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Reginald Thoreau
Cancun
2 /10 Poor
Reviewed: Wednesday, January 8, 2025
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Tracy Mary
Cancun
2 /10 Poor
Reviewed: Monday, December 23, 2024
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Teresa Herty
Cancun
10 /10 Excellent
Reviewed: Sunday, December 15, 2024
Very satisfied.
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Willie Haggai
Cancun
6 /10 Average
Reviewed: Sunday, December 15, 2024
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Jay Maud
Cancun
10 /10 Excellent
Reviewed: Tuesday, December 10, 2024
Very good.
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Lena Saxton
Cancun
6 /10 Average
Reviewed: Friday, November 22, 2024
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Lennon Lowell
Cancun
10 /10 Excellent
Reviewed: Thursday, November 21, 2024
Large-scale and efficient.
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Belinda O'Neil
Cancun
10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied, issues were resolved promptly.
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Cleveland Simon
Cancun
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Booking through QEEQ is very convenient and straightforward, with detailed reminders about important matters, especially in the hour before pickup.
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Parker Gladstone
Cancun
2 /10 Poor
Reviewed: Tuesday, November 12, 2024
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Wright Jasper
Cancun
10 /10 Excellent
Reviewed: Monday, November 11, 2024
Excellent
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Charles Philemon
Cancun
6 /10 Average
Reviewed: Sunday, November 3, 2024
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Simon Gibson
Cancun
10 /10 Excellent
Reviewed: Saturday, November 2, 2024
Very satisfied
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Herman Milne
Cancun
2 /10 Poor
Reviewed: Monday, September 23, 2024
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Steven Bush
Cancun
10 /10 Excellent
Reviewed: Monday, September 23, 2024
This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.
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Marsh Price
Cancun
10 /10 Excellent
Reviewed: Tuesday, August 20, 2024
Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.
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Isabel Jim
Cancun
10 /10 Excellent
Reviewed: Monday, August 19, 2024
Very professional and patient, explained everything clearly.
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Joanne Spencer
Cancun
2 /10 Poor
Reviewed: Monday, August 5, 2024
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Antony Delia
Cancun
2 /10 Poor
Reviewed: Sunday, August 4, 2024
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Beryl Wollaston
Cancun
6 /10 Average
Reviewed: Monday, July 29, 2024
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Gregary Mansfield
Cancun
10 /10 Excellent
Reviewed: Thursday, July 25, 2024
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
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Jerry Lucas
Cancun
2 /10 Poor
Reviewed: Wednesday, March 27, 2024
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Hannah Laurie
Cancun
2 /10 Poor
Reviewed: Monday, February 12, 2024
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Burton Dewar
Cancun
2 /10 Poor
Reviewed: Wednesday, January 3, 2024
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Angela Felton
Cancun
2 /10 Poor
Reviewed: Saturday, July 29, 2023
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Hamiltion O'Connor
Cancun
4 /10 Average
Reviewed: Saturday, December 4, 2021
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Clyde Abe
Cancun
6 /10 Average
Reviewed: Sunday, September 26, 2021
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Anonymous
Cancun
9 /10 Excellent
Reviewed: Sunday, February 16, 2020
Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
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Bradley Jefferson
Cancun
10 /10 Excellent
Reviewed: Friday, October 11, 2019
The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.
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Cathy Dobbin
Cancun
10 /10 Excellent
Reviewed: Friday, October 11, 2019
The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.
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Doris Ingersoll
Cancun
10 /10 Excellent
Reviewed: Wednesday, October 9, 2019
Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.
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Y.Bin Selatha
Cancun
10 /10 Excellent
Reviewed: Saturday, October 5, 2019
My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.
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Eugene Priestley
Cancun
4 /10 Average
Reviewed: Saturday, September 28, 2019
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HON MO KUNG
Cancun
7 /10 Good
Reviewed: Wednesday, July 31, 2019
forced to buy insurance!
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Stephanie
Cancun
8 /10 Very good
Reviewed: Tuesday, July 30, 2019
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
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M.Sabaa
Cancun
7.7 /10 Good
Reviewed: Monday, July 29, 2019
The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service
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Anonymous
Cancun
3.3 /10 Poor
Reviewed: Tuesday, July 23, 2019
They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX
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Anonymous
Cancun
4.7 /10 Average
Reviewed: Sunday, July 7, 2019
Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!
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Anonymous
Cancun
10 /10 Excellent
Reviewed: Sunday, May 26, 2019
Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!
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Beverly Locke
Cancun
10 /10 Excellent
Reviewed: Wednesday, May 15, 2019
MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.
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Yale Valentine
Cancun
8 /10 Very good
Reviewed: Monday, April 22, 2019
There was no one when I arrived, so the process was quicker than others mentioned.
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Anonymous
Cancun
4 /10 Average
Reviewed: Thursday, April 11, 2019
Waited over an hour. Refused our insurance so had to pay £150 or not be allowed to take the car
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K.Mohney
Cancun
9 /10 Excellent
Reviewed: Wednesday, April 10, 2019
MEX insisted that I purchase their insurance package even though I had already purchased through EasyRent. After showing my EasyRent insurance certificate, they informed me that the MEX insurance was still required, but reimbursable by EasyRent.
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Anonymous
Cancun
10 /10 Excellent
Reviewed: Saturday, April 6, 2019
So far the best we've tried in Cancun Airport! Friendly staff, faster process than Hertz or Entreprise, recent vehicle in good condition. Go for it!
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Anonymous
Cancun
9.3 /10 Excellent
Reviewed: Friday, April 5, 2019
Be very careful of their tricks to sell you upgrades. They said they would fill in full tank of gas for a cheaper rate than outside fuel stations, they said that fuel level is very low and they suggest taking the initial full tank fuel package. I declined this package, when I get to the car I rented, the fuel is already at full level.
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VivaMexico!
Cancun
8.3 /10 Very good
Reviewed: Tuesday, April 2, 2019
Mex salesperson, kept telling me that since I purchased insurance through EasyRentCars, I was not insured locally and that I would have to buy insurance through them. I insisted I was already covered, because what I bought from EasyRentCar and due to another travel policy on my Credit card, and they very unwillingly let me leave but only after putting down a very hefty cash deposit which would have been lost if any accidents. It made the experience a pain and I felt like I was being preyed upon. (Even though I spoke Spanish and was very nice to them.)
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Janice Christy
Cancun
4 /10 Average
Reviewed: Monday, March 18, 2019
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Atwood Walsh
Cancun
6 /10 Average
Reviewed: Wednesday, February 20, 2019
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Marguerite Robin
Cancun
2 /10 Poor
Reviewed: Tuesday, February 19, 2019
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Carol Bach
Cancun
2 /10 Poor
Reviewed: Monday, February 18, 2019
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Jack Yeates
Cancun
6 /10 Average
Reviewed: Sunday, February 17, 2019
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SheilaP
Cancun
10 /10 Excellent
Reviewed: Friday, February 8, 2019
Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.
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Name
Cancun
8.7 /10 Very good
Reviewed: Thursday, February 7, 2019
They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.
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Virgil Ted
Cancun
6 /10 Average
Reviewed: Thursday, December 20, 2018
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Viola Augustine
Cancun
2 /10 Poor
Reviewed: Tuesday, December 18, 2018
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Doris Harvey
Cancun
10 /10 Excellent
Reviewed: Wednesday, September 26, 2018
The staff was very friendly and professional. The process took about 15-20 minutes, which was acceptable.
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Sharon Walker
Cancun
4 /10 Average
Reviewed: Friday, August 24, 2018
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