Stay away from Goldcar!

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else". I will never deal with Goldcar again, I don't know how they are still in business.

What I didn't expect was to find that I had been charged nearly 300 euros for additional insurance I wasn't offered and I didnt want. I feel totally betrayed by goldcar and I won't be using them in the future. Their actions amount to fraud.

Booking was as expected

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.