Good

Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!

Credit card charged £130 with no explanation why Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted

I would suggest that a separate counter be open for people that have already booked cars online and received the paperwork. (fast track) save the customer time and frustration after long flights. Quing for 40 - 50 mins then a further 20 mins at desk

Car had 34,000 miles and was worn, tired and had only mediocre AC in the Florida environment. Transmission did not work well either.

No issues here.

Counter staff excellent and car excellent. Long queue but plenty of staff.

Very good