Good value

Thanks to Budget team, the upgraded my booked car from Corola to Camry.

Thanks

Credit card charged £130 with no explanation why Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted

1and a half hours wait to get vehicle!

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.

Great counter staff, very helpful - car could have been cleaner, but otherwise, everything was fantastic.

Booking process was good, did not have a Price drop opportunity!.