Fantastic

Counter staff was helpful n polite

Awesome service

The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.

Although I contacted the staff the day before to confirm the baby seat, they could not find any record of it ever being booked. The lady was rude and not very helpful at all, says it was our fault for booking through an agency