Nice car, simple pickup /dropoff, excellent service

Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.

We booked over a month in advance, but when we arrived at the pickup location, they said the car wasn't suitable for four people. After showing the reservation information, they claimed the car we booked wasn't available. They only offered a pickup truck or a smaller model. We ended up taking the pickup truck to the airport to exchange for another car. The replacement car was very old, with more than 38,000 miles on it and very high fuel consumption. The staff at the pickup location had a poor attitude.

The car was in good condition, and both pickup and return were very easy.

The car condition was poor, and the counter staff spent too much time selling insurance.

Like: Cheaper than booking direct from Hertz
Dislike: Still really expensive for a basic economy car