Nice staff and good car

The damage assessment took too long, but everything else was fine.

The car pickup was quick. Since the reserved car was being washed, we had to wait for 20 minutes, so they gave us another car instead. It was new and easy to drive.

The wait time was too long; the efficiency of European workers is evidently not as high as that of Chinese workers.

When we arrived at Madrid train station, they said there were no cars available. We waited for nearly three hours, and they promised a Mercedes 9-seater, but at the parking spot, they changed their mind and gave us a car that had just been returned by someone else. The car wasn't even cleaned, and the tank was empty. As a result, this car hadn't undergone safety checks, which led to a tire blowout on the road, putting everyone's safety at risk. We spent most of the day fixing the tire, ruining our plans and costing us several hundred for international calls.

We showed up exactly on time but car was not available. After 1.5 hours they gave us an economy SUV which was uncomfortable to drive on the trip we were taking. We were told "Sorry, but we paid another company, not Alamo".