Dodgy and confusing

The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!

Initially scheduled to pick up the car near the hotel at Southern Cross Station. When we arrived on time, we were told that the car model wasn't available there and were directed to another pickup point about two kilometers away. This was a hassle with kids and large luggage, and it was difficult to get a cab for six people. The rental company just said there was nothing they could do, leaving us to sort it out ourselves. Why offer a pickup point if it’s unreliable? No credibility...

Friendly counter staff but as it was a holiday weekend, it took a bit longer than expected to get the car.

Amazing price, much more reasonable than I expected.

Great car, clean and fast pick-up.

Convenient place to book, easily compare rates across different providers.

I get a replacement Holden car which is better than the original Toyota car. It takes me longer than expected for returning the car. It may be due to that it is being the busiest time of the day especially on a public holiday.

It is easy to hire a car on Easyrentcars.com. I will use it next time.